Top Tech Jobs & Startup Jobs in NYC, NY

Lead and execute Grow Therapy's multi-year Security Engineering roadmap. Build secure-by-default infrastructure (auth, authZ, logging, egress), drive data security and systematic data tagging, develop org-wide security scorecards, enable automated least-privilege and vulnerability management, and influence AI-native security and security culture across product, platform, and compliance teams.

Own and improve company operating rhythms (Biweekly Business Review, OKR cycles, executive cadences, Town Halls). Design and facilitate executive offsites, manage OKR planning end-to-end, coordinate cross-functional planning with Chiefs of Staff, run executive meeting logistics and communications, and leverage AI tools to automate and improve operational workflows.

Define and scale reliability practices across the company by creating SLO/SLA frameworks, improving observability, evolving incident response, building self-service tooling and scorecards, and driving cross-team adoption to enable teams to build and operate reliable production systems at scale.

Provides phone, chat, and email support to payor partner clinicians and clients. Collaborates with Customer Operations, revenue cycle management, and Engineering teams to resolve billing issues, bugs, and stakeholder roadblocks. The role requires multitasking, health insurance and billing knowledge, technical proficiency, empathy, attention to detail, and calm problem-solving in a contact center environment.

Leads Learning, Content, and Quality teams within Shared Services. Owns the strategic vision, operating models, onboarding curriculum, train-the-trainer programs, knowledge bases, quality processes, performance metrics, and AI enablement strategy. The role develops high-performing teams, reduces frontline ramp time and turnover, creates closed-loop feedback systems, and aligns training outcomes with operational KPIs while scaling support operations.

Supports clients and therapists through phone and live chat by troubleshooting billing and platform issues, explaining insurance benefits, educating users, and identifying root causes for Product teams. The role advocates for customers, resolves problems, meets conversation-volume metrics, and adapts to changing priorities in a fully remote startup environment.