Manage and close subscription renewals with enterprise customers, forecast via Salesforce and Excel, meet renewal quotas, coordinate internal resources, maintain executive relationships, resolve customer issues, research account structures, and prepare customer quotes.

The Strategic Account Manager develops strategies to maximize sales, cultivates new opportunities, forecasts sales, and ensures high customer satisfaction in complex enterprises.

Manage post-sale customer engagements to drive product adoption and renewals. Advocate customer needs to Product and Engineering, provide guidance on deployments and security initiatives, run regular health/adoption reviews, and collaborate cross-functionally to reduce churn and improve customer outcomes.