Top Tech Jobs & Startup Jobs in NYC, NY

Provide end-to-end customer support by managing escalated disputes, answering client emails, following scripts and SLAs, updating databases, escalating when needed, and improving processes through learned best practices.

Develop and maintain ETL solutions, optimize processes, validate data, and support production issues. Collaborate with analysts for efficient data integration.

Provide L2/L3 production support, monitoring, troubleshooting, and root-cause fixes for Oracle Siebel CRM. Support upgrades, repository merges, IRM, deployments across environments, integrations (EAI/Web Services/REST), performance tuning with DBAs, and periodic 24x7 on-call coverage. Document processes and assist release and migration activities.

Handle inbound participant calls about retirement and pension benefits: explain options, research accounts, document actions, manage cases/inboxes, escalate complex issues, and collaborate with team to ensure accurate benefit calculations and timelines.

Administer defined benefit pension plans, perform and validate retirement calculations, handle complex participant inquiries, ensure ERISA/IRS compliance, conduct quality reviews, support annual valuation and reporting, collaborate with clients/actuaries/vendors, lead process improvements, assist with system implementations, and mentor team members.

Lead infrastructure implementation projects from planning through delivery. Manage multiple concurrent projects, schedules, budgets, risks, stakeholders, and technical resources. Enforce PMO/SDLC best practices, produce reporting, and coordinate with towers, service managers, global operations, and suppliers to deliver business-aligned solutions.

Senior technical leader who designs and delivers end-to-end enterprise solutions, aligns partner technologies with internal platforms, supports sales and go-to-market efforts, drives reusable architectures and innovation, and engages clients and executives on transformation initiatives.

Lead mid-market product strategy and transformation programs to drive revenue growth, sales enablement, and client engagement. Translate market and AI-driven insights into differentiated offerings, align product, delivery, and sales, manage vendor partnerships, track KPIs, and influence senior stakeholders to scale mid-market CX solutions.

The Data Architect/Data Governance Lead supports the Medicaid Enterprise Data Warehouse by leading data architecture, metadata management, and governance processes, ensuring compliance and scalability.

Lead strategy and lifecycle management for AI-enabled CX and Go-To-Market offerings. Translate market and client insights into scalable GTM programs, enable sales with messaging and value propositions, integrate AI capabilities, manage vendor partnerships, align product, delivery, and sales, and track KPIs to drive revenue growth, pipeline, win rates, and client satisfaction.