Top Tech Jobs & Startup Jobs in NYC, NY

Leads a team managing ADA and PWFA accommodation claims, ensuring accurate, timely, compliant claim adjudication and strong customer service. Responsibilities include coaching employees, managing performance and workloads, reviewing claim files and calls, identifying process improvements, administering concurrent disability and leave claims, mitigating risk, and communicating operational updates. The role requires disability or absence management expertise, sound judgment, knowledge of applicable regulations, and effective stakeholder collaboration.

Processes long-term care reimbursement claims by interpreting policy provisions, reviewing documentation, calculating payments and overpayments, and identifying potential fraud, waste, and abuse indicators. The role obtains missing information from providers, collaborates with internal teams, and meets quality, accuracy, productivity, and timeliness standards. It is primarily virtual with a required monthly office visit.

Coordinates governance, prioritization, tracking, reporting, and operational readiness for RIS Operations initiatives. Maintains project backlogs, monitors risks and milestones, manages intake and capacity planning, develops executive dashboards, coordinates IT enhancements and deployments, establishes KPI/KRI frameworks, supports business cases and benefits tracking, and improves process documentation and self-service reporting.

Leads third-party API integration initiatives from discovery through production launch. Translates business and partner needs into integration requirements, implementation plans, and delivery milestones. Coordinates API development, partner onboarding, operational readiness, governance, risks, and dependencies across internal teams, IT, vendors, and external partners. Serves as the primary contact for connectivity initiatives and ensures successful transition to ongoing support.

Leads AI and automation product strategy for disability and absence claims operations. Responsibilities include prioritizing AI opportunities, owning roadmaps, designing human-in-the-loop workflows, defining safeguards and success metrics, partnering with engineering, coaching Product Owners, managing delivery increments, and communicating operational impact to senior leadership.

Leads the AI automation product vision and roadmap for disability claims operations. Prioritizes AI and RPA opportunities, designs human-in-the-loop workflows, manages confidence and escalation controls, and aligns product strategy with engineering and operations. Directly manages and develops Product Owners across AI, analytics, foundation, and RPA teams while communicating business value and delivery trade-offs to senior leaders. Drives measurable operational transformation using agentic AI, LLMs, and scaled agile delivery.

Leads data strategy for MetLife’s Group Benefits business by connecting business and Data & Analytics teams, establishing shared definitions, resolving ownership gaps, and improving governance and quality. The role leads Data Councils, supports Agile Release Trains, removes data-related blockers, and strengthens data foundations for decision-making, service delivery, analytics, and AI initiatives.

Performs daily accounting functions supporting incoming and outgoing funds, including wire processing, disbursements, misdirected money, suspense reconciliations, and cash reconciliations. Analyzes financial transactions, maintains general ledger accounts, investigates discrepancies, resolves reconciliation exceptions, and improves accounting processes, controls, and compliance. Partners collaboratively across teams to ensure accurate financial records and reliable customer and business fund operations.

Sell pet insurance policies through inbound phone, email, and chat interactions. Build rapport with pet parents, educate customers on products, overcome objections, meet sales goals, and support retention through effective problem-solving. The role requires an active Property and Casualty license, completion of multistate licensing, reliable attendance, and availability for evening and rotating weekend shifts in a call center environment.

Manage a group benefits book of business ranging from 2 to 5,000 lives, serving as the primary broker contact and coordinating service delivery. Resolve escalations, support renewals, improve account performance, and identify cross-sell and growth opportunities. Lead client and broker meetings, provide consultative guidance on benefit plans, monitor service performance, and deliver data-driven engagement and education initiatives.