Top Tech Jobs & Startup Jobs in NYC, NY

Lead end-to-end analysis and optimization of external customer journeys, identify friction, prioritize AI-enabled solutions, collaborate with Operations/Technology/Data/Product, influence senior stakeholders, and drive adoption through data-driven change management to improve CX and business outcomes.

Lead stabilization and modernization of Leave Solutions operations, drive AI (agentic) enablement and SKAN.AI adoption, set governance and readiness, deliver measurable KPI improvements, oversee change management, workforce enablement, and cross-functional alignment for safe, auditable AI decisioning.

Review and evaluate Group Life claim documentation for completeness and accuracy, process payments, respond to policyholder and beneficiary inquiries, ensure regulatory compliance, meet production and quality targets, mentor reviewers, and support claimants compassionately throughout the claims process.

Partner with Product Directors to deliver reporting, analysis, and market-ready insights for Dental and Vision. Provide rapid support to Sales, brokers, and account teams, analyze network and plan design, identify risks and optimization opportunities, and produce external-ready materials and recommendations for regional market execution.

The Business Procedures Consultant oversees projects, ensures operations meet objectives, analyzes data for improvements, and communicates changes effectively.

Lead day-to-day operations for Short Term Disability and FML claims, managing 60-80 specialists and 4-6 unit managers. Drive operational metrics, quality, service, process and technology improvements, change management, cross-functional partnerships, and full people management including hiring, performance, and development.

Serve as Product Owner for disability reporting and claims migrations to the Catalyst platform. Define requirements, create features/user stories, manage multiple customer migrations, coordinate cross-functional teams, support testing and validation, identify risks, and ensure successful implementation and post-migration outcomes and stakeholder sign-off.

The role involves leading the operational management of Short Term Disability claims, ensuring quality service and driving team performance while managing a team of specialists and managers.

Partner with U100 sales to drive small-business growth by delivering analysis, reports, dashboards, and strategic sales support. Recommend process improvements, correct operational errors, lead projects, train sales on platforms, and support renewals and financial/contract evaluations.

Define customer needs and design product solutions for disability and absence benefits. Analyze data to identify gaps, reengineer processes using AI and APIs, manage backlog focused on value delivery, and partner with stakeholders to validate solutions and improve customer and operational outcomes.