Own day-to-day IT support for US employees, including ticket resolution, account and access administration, device lifecycle management, endpoint security, asset inventory, and meeting-room AV support. Administer Google Workspace, JAMF, Notion, Slack, and Zoom while supporting onboarding, offboarding, SSO, provisioning, and least-privilege controls. Collaborate with the Berlin IT team, document processes, troubleshoot recurring issues, and escalate complex cases with clear recommendations.