Top Tech Jobs & Startup Jobs in NYC, NY

Lead Alpaca’s global Trading API customer experience organization, including General and VIP Support. Build a follow-the-sun coverage model, establish service standards and KPIs, improve support through data, AI, automation, and self-service, and develop high-performing teams. Partner with Product, Engineering, Trading, Operations, Compliance, and Sales to resolve recurring issues, improve customer workflows, and support institutional trading customers.

Owns execution of the enterprise risk management program for a regulated financial services company. Responsibilities include managing risk intake, maintaining risk registers in Vanta, validating residual scores, tracking mitigation plans, defining KRIs, coordinating cross-functional risk leads, identifying emerging risks, and preparing executive and board reporting. The role also supports ERM governance workflows, local entity risk updates, escalation processes, and risk-management playbooks.

Serve as the technical and product expert for enterprise partners, supporting API integrations, onboarding, solution design, demos, RFPs, security questionnaires, and technical sales engagements. Manage customer relationships, translate business and regulatory requirements for global product and engineering teams, coordinate with local partners and regulators, and support localized product adoption. The role requires strong API and integration expertise, Mandarin fluency, enterprise customer experience, and collaboration across sales, product, engineering, compliance, and operations.

Support due diligence and third-party risk reviews for fintech and financial institution partners. Responsibilities include evaluating documentation, conducting KYC, KYB, AML, and enhanced due diligence reviews, tracking onboarding requirements, communicating with partners, identifying risk indicators, maintaining records, and coordinating with Compliance, Legal, Operations, Product, and Project Management teams to ensure integrations meet regulatory and internal standards.

Build and operate Alpaca’s liquidity risk infrastructure, including daily and intraday liquidity reporting, data pipelines, monitoring, alerting, controls, and stress testing. Develop deterministic and Monte Carlo liquidity models, support SEC and FINRA reporting, assess funding and settlement risks, and provide analysis for Treasury, Risk, regulatory, and management stakeholders. Partner cross-functionally on new products, margin systems, governance, and risk controls.

Own Alpaca’s market data product strategy and revenue growth. Define sourcing, licensing, entitlements, pricing, packaging, build-versus-buy decisions, API capabilities, developer experience, and partner priorities. Lead exchange and vendor negotiations, assess competitive positioning, and deliver real-time, delayed, historical, and derived market data products across asset classes and geographies.

Support Account Executives and Sales leadership through customer research, meeting preparation, proposals, sales materials, pipeline analysis, follow-up coordination, onboarding, and enablement. Build repeatable workflows across CRM, AI tools, and internal data sources; improve data quality, automate recurring work, maintain sales resources, and coordinate cross-functional stakeholders to increase sales productivity and scalability.

Own Alpaca’s growth data strategy across acquisition, activation, retention, referral, and monetization. Build experimentation frameworks, causal and incrementality analyses, funnel and cohort models, LTV/CAC and churn forecasts, marketing measurement, governed growth metrics, and self-serve analytics. Partner with Product, Marketing, Sales, Engineering, and Finance to influence strategy and roadmaps, communicate insights to leadership, mentor data professionals, and establish standards for growth analytics.

Build and scale global payments and treasury systems using resilient, event-driven, microservice-based architecture. Design and implement cloud-native services, client-facing APIs, distributed systems, payment rails, financial ledgers, and reconciliation solutions. Collaborate independently and across teams, troubleshoot complex issues, maintain high-quality tested code, and contribute to technical and product goal definition.

Lead the architecture and technical direction of Alpaca’s margin and risk systems across equities, options, crypto, and future asset classes. Design low-latency, high-throughput services for margin calculation, real-time risk enforcement, exposure limits, margin calls, and operational workflows. Drive reliability, correctness, transactional integrity, observability, incident prevention, technical reviews, mentorship, and cross-functional integration with product, brokerage operations, compliance, and engineering teams.