Top Tech Jobs & Startup Jobs in NYC, NY

Own the renewal process for a portfolio of SaaS customers, building stakeholder relationships, leading negotiations, driving retention and upsell opportunities, improving renewal processes, maintaining accurate forecasts, and meeting quota targets. The role partners with Account Management and Customer Success, uses AI-assisted workflows and automation, and requires occasional customer travel.

Build and scale Azure cloud infrastructure, Docker Swarm or Kubernetes clusters, and Terraform-managed environments. Create and maintain Azure DevOps CI/CD pipelines, deployment scripts, health checks, alerts, configuration, and automation workflows. Troubleshoot infrastructure and release issues, collaborate across technical teams, and document deployment processes. The role requires production experience with cloud platforms, scripting, CI/CD, infrastructure automation, and AI-assisted DevOps tools.

Lead global product marketing for pricing, packaging, and monetization initiatives. Develop positioning, value propositions, sales narratives, battlecards, and executive communications while partnering with Product, Finance, Sales, Marketing, and Strategy. Analyze customer, competitive, product, and financial data; use AI tools to evaluate commercial performance and design pricing experiments. Influence senior stakeholders and support sales enablement for complex B2B SaaS products.

Perform global revenue recognition under ASC 606, prepare journal entries and deferred revenue schedules, reconcile accounts, and support financial close. Maintain accounting policies and controls, improve and automate processes, assist with post-acquisition integrations, and advise stakeholders on revenue recognition. The role requires substantial accounting experience, CPA certification or pursuit, ERP experience, strong knowledge of SaaS revenue accounting, and completion of a background check and drug test.

Leads and develops Customer Success Managers and Team Leads, owning team performance, customer outcomes, risk management, renewal readiness, coaching, talent development, and operational consistency. Partners with Renewals, Sales, and cross-functional teams; ensures CRM and Gainsight data quality; improves workflows and dashboards; and uses AI tools to enhance decision-making and efficiency. The role is focused on people leadership rather than individual account ownership.

Conduct unclaimed property compliance assessments, voluntary disclosure agreements, and audits for clients. Analyze financial records and quantify potential liabilities using Sovos software and AI-assisted workflows. Prepare compliance reports and due diligence letters, document findings, manage project updates and budgets, and collaborate with project managers and senior reviewers. The role also involves client communication, quality control, training new employees, and interpreting state unclaimed property requirements.

Perform global revenue recognition under ASC 606, prepare journal entries and deferred revenue schedules, complete reconciliations, and support financial close. Maintain accounting policies and controls, automate processes using AI and emerging technologies, and assist with post-acquisition integrations. Serve as the ASC 606 subject matter expert by guiding and training finance teams and stakeholders while collaborating with IT, FP&A, and operations.

Manage a high-volume portfolio of eCommerce customers, driving product adoption, customer outcomes, retention, and renewal readiness. Monitor customer health and usage signals, identify risks, create success plans, and coordinate resolution with Support, Renewals, Sales, and Professional Services. Maintain accurate CRM and customer success platform records, document engagement and risks, capture customer feedback, and use AI tools to improve portfolio management and surface actionable insights.

Lead strategic solution architecture for ISV partnerships, designing scalable embedded compliance integrations using APIs, webhooks and cloud-native patterns; influence product strategy, advise executives, establish governance and testing frameworks, mentor architects, and support pre-sales and partner engagements.

Manage and grow revenue within existing enterprise accounts for Sovos' SaaS compliance products. Build trusted client relationships, identify expansion opportunities, maintain pipeline in Salesforce, negotiate complex agreements, meet revenue targets, and ensure customer satisfaction while demonstrating consultative sales skills and accountability.