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Provides email-based customer support for payer enrollment, credentialing, and healthcare SaaS platform questions. Manages approximately 50 tickets daily, investigates and resolves issues, communicates clearly through Intercom, and collaborates with Customer Success, Product, Engineering, and Operations. Builds platform expertise, escalates complex issues, identifies support trends, and recommends improvements to products, documentation, and workflows.

Lead the launch and ongoing delivery of enterprise payer enrollment accounts. Build teams, workflows, reporting, metrics, and client operating rhythms; manage SLA performance, quality, escalations, offshore and vendor teams, client relationships, and account economics. Partner with Product and Engineering to automate processes, improve productivity, reduce costs, and scale successful operating models across additional enterprise clients.

Build and ship production-grade features across frontend and backend, scope and lead projects, mentor engineers, and contribute to product and technical roadmap using the company tech stack.

The Staff Software Engineer will lead projects, mentor team members, write code using Python, Django, React, JavaScript, and TypeScript, and impact the healthcare system with software solutions.

As a Senior Software Engineer at Medallion, you'll lead projects, mentor team members, and work with technologies like Python, Django, React, and TypeScript to impact healthcare operations.

The Enterprise Account Executive will drive new business growth by engaging with large enterprise provider groups, delivering pitches, and managing the full sales cycle from prospecting to closing deals.