Processes auto and general liability property damage claims by analyzing coverage, liability, estimates, payments, documentation, subrogation, salvage, and claim resolution. Communicates with insureds, clients, agents, and brokers while meeting regulatory deadlines, maintaining claim files, supporting quality programs, and delivering professional service. State adjusting licenses may be required.

Leads account management strategies for complex insurance clients, focusing on retention, satisfaction, renewals, revenue growth, and service improvements. Provides stewardship reporting, resolves major service issues, coordinates invoicing and audits, identifies cross-selling opportunities, and negotiates service plan changes. Partners with internal operations, technology, and business development teams to improve client outcomes. Supervises Client Services staff supporting large, multi-office programs.

Lead regional operations to drive profitable growth by acquiring and retaining clients, implementing annual business plans, overseeing property & casualty staff, ensuring operational accuracy and customer satisfaction, managing hiring and performance, and traveling as required.