Provides white-glove onsite technology support for executive and client users. Troubleshoots workplace technology, conferencing platforms, AV systems, endpoints, and networking components; owns incidents through resolution; performs conference-room readiness checks; coordinates with vendors, facilities, and centralized support teams; and identifies service improvements. Requires strong customer service, communication, prioritization, and independent problem-solving skills, along with at least five years of technical support or related experience.