Own the retention, growth, adoption, renewals, and expansion of enterprise Shopify merchants using Okendo’s customer marketing platform. Build strategic success plans, lead executive business reviews, manage commercial negotiations, identify churn risks and cross-sell opportunities, and coordinate with internal teams to deliver measurable outcomes. The role requires deep ecommerce retention expertise, strong executive communication, commercial acumen, and the ability to manage a complex portfolio of strategic B2B SaaS accounts.