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Provide technical, customer-facing support: troubleshoot production issues, debug code/logs and databases/APIs, communicate with users via Service Cloud and Zoom, formalize bug reports, improve support ops and documentation, and advocate customer needs internally.

As a Software Engineer at Retool, you will enhance the core editor's UX, work on application scalability, debug customer issues, and assist in recruiting engineers, all while collaborating closely with product and design teams.

Operate and improve reliability across Retool Cloud, managed, BYOC, and self-hosted deployments. Automate provisioning, upgrades, migrations, and secret rotations. Build observability and safer deployment/rollback workflows, partner with product teams, and produce runbooks, docs, and migration guides to reduce customer toil and scale operations.

Drive architectural design of backend services, ensure security and efficiency, and manage production services on AWS EKS.

Lead and oversee Solutions Architects to design and implement full-stack Retool solutions, integrate enterprise systems, enable partners, scope and sell professional services, and drive internal initiatives to scale the Professional Services practice while directly delivering technical, customer-facing engagements.

As a founding member of the Observability team, you'll build and integrate observability solutions, ensuring system reliability and performance while mentoring others and driving automation.

The AI Product Engineer will build AI-driven software features, enhance performance, and develop intelligent UIs, working across product and infrastructure layers.

You will improve Retool's core editor, enhance platform performance, debug issues, and collaborate with teams on feature development.

Own end-to-end delivery for a portfolio of Professional Services engagements: create and maintain project plans, manage scope, budgets, and partners, lead customer communications, surface risks, and drive clean closeouts and handoffs. Operate as the day-to-day delivery owner across internal teams, partners, and customers.

As a Senior Community Support Engineer, you'll provide technical solutions on Developer Forum, debug issues, create resources, and foster a supportive developer community.