Owns a portfolio of 70–100 B2B SaaS customer accounts, driving renewals, retention, upsells, cross-sells, and revenue growth. Builds executive relationships, develops account plans, demonstrates product ROI, monitors adoption and churn signals, and identifies expansion opportunities. Partners with Product, Operations, Support, and Onboarding teams to improve customer outcomes. Uses Salesforce, product analytics, AI tools, and digital engagement strategies to manage accounts efficiently. Requires up to 25% travel and monthly NYC office attendance for tri-state candidates.