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Own complex customer technical escalations, perform deep troubleshooting, identify recurring technical issues, and influence product and engineering roadmaps. Create troubleshooting documentation, develop internal tools and processes, champion adoption across technical teams, and participate in on-call support. The role requires strong cloud, coding, Linux, web technology, API, and cybersecurity expertise, with an emphasis on using AI to improve technical operations.

The Customer Experience Manager will engage with strategic customers to enhance cloud security practices, drive adoption of Wiz's solutions, and ensure collaboration across teams to achieve successful outcomes.

Own the operating system for Global Technical Enablement as the Head’s strategic proxy. Responsibilities include leadership operating rhythms, OKR tracking, decision governance, budget forecasting, business cases, vendor and platform lifecycle management, access governance, executive preparation, business narrative development, stakeholder alignment, and cross-functional strategic programs. The role coordinates global teams and ensures initiatives, risks, metrics, and decisions remain visible and actionable.

Architects cloud, AI, and cybersecurity solutions with Global Systems Integrators, developing joint offerings, reference architectures, enablement programs, and technical thought leadership. Advises GSI executives and practice leaders on multi-cloud security, CNAPP, DSPM, AI-SPM, runtime protection, and SecOps integrations. Translates ecosystem requirements into product feedback and partners with R&D to scale Wiz deployments across enterprise environments.

Secure Wiz’s products, CI/CD systems, and production cloud infrastructure through threat modeling, security reviews, vulnerability management, detection and response, cloud and Kubernetes security baselines, policy-as-code, and automation. Partner with engineering, DevOps, operations, and Federal teams to implement scalable security controls, remediate risks, support FedRAMP requirements, and promote secure-by-design development practices.

Develop technical strategy and integrated solutions for managed service provider partners. Create demos, deliver technical enablement, build partner champions, support deal acceleration, and advise MSPs on packaging and delivering cloud security offerings. Serve as a technical evangelist at partner and industry events while helping establish technical business models around Wiz. Travel may reach 40%.

Leads global partner marketing programs that drive pipeline, account activation, co-sell revenue, and marketing ROI. Responsibilities include developing partner demand-generation campaigns, ABM and joint account strategies, executive engagement programs, solution messaging, GTM kits, and scalable processes. The role coordinates global and regional teams, tracks partner pipeline and program performance, standardizes campaign execution, and optimizes repeatable marketing plays across GSIs, MSPs, channel partners, technology alliances, and cloud marketplaces.

Leads large-scale security, IT, and engineering programs from strategy through execution. Coordinates cross-functional stakeholders, manages governance, risks, dependencies, and timelines, and develops unified security and compliance frameworks. The role drives control implementation, regulatory alignment, risk mitigation, process automation, continuous improvement, and a culture of compliance while connecting security initiatives to business goals and customer expectations.

Owns global technical enablement programs for technical field teams. Translates cloud security product updates into implementation playbooks, API documentation, troubleshooting guides, and training materials. Partners with Product, Operations, CTO, technical leadership, and enablement teams to align programs, lead sessions, maintain knowledge resources, and measure enablement effectiveness through field data and engagement metrics.

Owns revenue and pipeline growth across MSP and MSSP partners. Leads joint go-to-market, co-selling, managed security offering development, commercial model evolution, partner enablement, business planning, QBRs, and executive engagement. The role requires strong cloud and security expertise, partner sales experience, quota achievement, and travel across North America.