Serve as strategic thought partner to the Co-CEO, driving high-priority initiatives from strategy to execution. Build AI-native operating models, lead special projects, translate decisions into clear ownership and timelines, run executive communications and customer programs, and track outcomes while preserving operating leaders’ day-to-day ownership.

Lead Customer Success Manager guides enterprise customers through the full lifecycle to drive adoption, deliver measurable ROI, run executive business reviews, identify upsell opportunities, mitigate risks, and advocate customer needs across Sales, Product, Engineering, and Services to maximize long-term platform value.