Top Tech Jobs & Startup Jobs in NYC, NY

Manage relationships with B2B and SMB retirement plan sponsors, handling inquiries, resolving complex issues, proactively retaining at-risk accounts, and developing customized save strategies. Collaborate with Sales, Product, Engineering, and Operations; document client interactions; maintain CRM records; and translate customer feedback into product insights. Use AI tools to improve case summaries, communications, trend identification, and resolution speed while supporting customer satisfaction and business outcomes.

Own and grow strategic consumer fintech partnerships, serving as the primary relationship owner and executive contact. Develop partnership strategies, identify expansion opportunities, lead partner reviews, analyze performance data, support renewals and renegotiations, and resolve escalations. Coordinate Product, Engineering, Finance, Legal, Compliance, Operations, and Corporate Development teams to execute partnership initiatives and improve product capabilities, economics, scalability, and customer outcomes.

Own paid social strategy and execution across Meta, LinkedIn, Reddit, Quora, and TikTok, managing multimillion-dollar budgets and full-funnel campaigns. Lead creative testing, attribution, forecasting, and new-channel experimentation while driving pipeline and revenue outcomes. Develop AI-powered marketing workflows, partner with web, brand, sales, engineering, and communications teams, and ensure reliable tracking and measurement.

Manage and grow a portfolio of strategic accounting firm partners for Gusto Pro. Responsibilities include account planning, QBRs, partner acquisition, renewals, upsells, contract negotiation, enablement, product adoption, executive relationship management, pipeline reporting, and cross-functional product feedback. The role requires frequent partner engagement, AI-enabled workflows, CRM and sales software experience, and travel to partner meetings and industry events.

Lead quantitative UX research across R&D, shaping high-stakes product investments and AI experience decisions. Develop psychometric frameworks, surveys, segmentation, usability benchmarks, pricing research, and statistical models. Partner with Data Science to integrate behavioral and attitudinal data, establish scalable research standards, mentor researchers, and enable non-researchers to conduct rigorous studies. The role requires executive-level influence, expertise in AI-powered products, and hands-on proficiency with SQL, Python, and Qualtrics.

Leads product design for Gusto’s Consumer Banking and SMB Banking products. Manages and grows a design team, establishes shared rituals and planning practices, coaches designers, partners with product and engineering leaders, and stays hands-on with high-stakes design decisions. The role collaborates with Risk, Compliance, Legal, Data, and Operations on regulated financial products while setting quality standards, supporting career development, and representing Banking design needs to senior leadership.

Workforce Management Analyst responsible for multi-department scheduling, intraday staffing decisions, queue and skill routing, performance analysis, dashboards, and WFM automation. The role partners with operations leaders and vendors, administers WFM and routing tools, responds to real-time alerts through PagerDuty, and drives actionable insights and staffing improvements. AI fluency, scripting, analytics, and contact center WFM expertise are central to the position.

Design, prototype, deploy, and iterate AI-driven agentic service workflows that balance automation, human-in-the-loop controls, and compliance. Partner with engineering, CX, Legal, and Data to define orchestration, evaluation, and ROI, strengthen governance and quality, and scale production systems that improve customer outcomes and operational efficiency.

Leads Gusto’s Risk & Money Services organization, overseeing fraud and payment risk, BSA/AML operational response, Reg E disputes, collections, and consumer money products. Builds governance, controls, SLAs, metrics, audit readiness, and scalable operating procedures while partnering with Product, Engineering, Compliance, Legal, sponsor banks, regulators, and auditors. Owns high-stakes financial decisions, customer experience, regulatory posture, team development, and AI-enabled transformation across Gusto’s financial services portfolio.

Own brand and motion design from concept through delivery across product launches, campaigns, events, product education, and digital channels. Develop brand systems, motion guidelines, templates, and workflows that support consistent production. Direct and evaluate AI-generated creative work, establish quality standards and guardrails, and collaborate with creative, marketing, product, and growth partners to maintain a cohesive, human brand.