Top Tech Jobs & Startup Jobs in NYC, NY

Leads enterprise recruiting process transformation, operational excellence, and technology-enabled improvements across recruiting operations and candidate experience. Oversees workflow redesign, automation, governance, metrics, compliance, service delivery, and cross-functional initiatives. Manages recruiting operations and candidate experience teams while partnering with Recruiting, People Technology, Legal, Finance, IT, Security, and business leaders to improve hiring efficiency, candidate satisfaction, and operational scalability.

Build and own backend services and APIs supporting money movement, payments, settlements, reconciliation, payroll integrations, retirement workflows, and financial compliance. Ship reliable production code, debug incidents, improve observability and operational tooling, and collaborate with product, compliance, operations, and engineering teams. Mentor engineers and ensure systems handling customer funds are correct, scalable, and well tested.

Own segmentation, book-of-business design, quota setting, and headcount capacity planning across multiple sales motions. Build defensible quantitative models, maintain account assignment and routing logic, manage quota administration, and partner with GTM leaders, Finance, Sales Compensation, and Operations. The role requires recurring planning processes, scenario modeling, clear documentation, and confident communication of methodology, tradeoffs, and risks.

Own the development and growth of Gusto’s SMB banking product from pre-beta through scale. Lead workstreams covering onboarding, identity verification, funding, payments, cards, servicing, and platform integration. Drive acquisition, activation, experimentation, account primacy, and deposit growth while coordinating with engineering, design, data, risk, compliance, legal, operations, and external banking vendors. Apply fintech and banking expertise to create compliant, self-serve products tailored to small-business cash flow and spending needs.

Architect and build native iOS and Android financial products using SwiftUI, Jetpack Compose, and GraphQL. Lead mobile architecture, infrastructure, testing, release pipelines, and multi-quarter initiatives while applying AI workflows. Collaborate cross-functionally in a regulated banking environment, resolve ambiguous technical problems, maintain performance and security, and mentor engineers across both platforms.

Leads Gusto’s Payment Operations team and owns payment processing across ACH, wires, RTP, and international contractor payments. Manages bank and payment partner operations, escalations, SLAs, compliance activities, audits, incident response, and process improvements. Partners with Engineering, Product, Accounting, Risk, Legal, and Customer Experience while hiring, coaching, and developing analysts. The role also drives AI adoption and ensures operational controls, documentation, and payment reliability remain strong.

Architect and develop scalable full-stack benefits platforms, including customer-facing web applications, shared services, benefits workflows, and AI-driven interfaces. The role involves frontend and backend development, system scalability, observability, CI/CD, personalization, and recommendation capabilities. The engineer will mentor colleagues, establish AI-native development practices, influence technical roadmaps, and partner with Marketing, Sales, Operations, and leadership to deliver reliable benefits shopping experiences.

Manage relationships with B2B and SMB retirement plan sponsors, handling inquiries, resolving complex issues, proactively retaining at-risk accounts, and developing customized save strategies. Collaborate with Sales, Product, Engineering, and Operations; document client interactions; maintain CRM records; and translate customer feedback into product insights. Use AI tools to improve case summaries, communications, trend identification, and resolution speed while supporting customer satisfaction and business outcomes.

Workforce Management Analyst responsible for multi-department scheduling, intraday staffing decisions, queue and skill routing, performance analysis, dashboards, and WFM automation. The role partners with operations leaders and vendors, administers WFM and routing tools, responds to real-time alerts through PagerDuty, and drives actionable insights and staffing improvements. AI fluency, scripting, analytics, and contact center WFM expertise are central to the position.

Leads Gusto’s Risk & Money Services organization, overseeing fraud and payment risk, BSA/AML operational response, Reg E disputes, collections, and consumer money products. Builds governance, controls, SLAs, metrics, audit readiness, and scalable operating procedures while partnering with Product, Engineering, Compliance, Legal, sponsor banks, regulators, and auditors. Owns high-stakes financial decisions, customer experience, regulatory posture, team development, and AI-enabled transformation across Gusto’s financial services portfolio.