Top Tech Jobs & Startup Jobs in NYC, NY

Create, edit, and maintain knowledge base articles and training curriculum for global partner call centers. Translate complex topics into clear content, apply instructional design best practices, triage Jira requests, collaborate with stakeholders, and structure content to support AI/chatbot and agent-assist tools.

Support and optimize the global Workday tenant: design, configure, test, and maintain integrations, security, business processes, and custom reports. Provide Tier 2 support, translate business requirements to technical solutions, collaborate with cross-functional teams, assist payroll/reporting, and support upgrades and system projects to ensure data integrity and automation.

Lead AI-driven productivity as a product: set roadmap and strategy for enterprise tools, drive adoption and change management, lead engineering and support teams, partner with Security, HR, Legal and Enterprise Engineering, and champion responsible AI governance to increase employee productivity and value realization.