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Own retention, expansion, and value realization for a portfolio of accounting-firm customers. Drive renewals, forecast revenue, identify upsell opportunities, build executive relationships, create success plans tied to KPIs, identify and remediate churn risk, and translate customer insights into product and go-to-market priorities while collaborating cross-functionally.

Design and run the digital-first customer success motion for SMBs: build automated lifecycle journeys, lifecycle email and in-app campaigns, AI-powered interventions, measure program performance, define retention indicators and playbooks, run webinars, and collaborate with Product, Marketing, and Implementation to drive adoption and renewals.

Karbon invites interested candidates to join their Talent Community for future job openings, encouraging diversity and direct applications.

The Sales Account Executive is responsible for managing leads, engaging in outbound sales, and demonstrating value to prospects while optimizing their operations.