Top Tech Jobs & Startup Jobs in NYC, NY

Manage daily New York office operations to create a people-first workplace: coordinate cross-functional partners, plan events and Day-1 onboarding, manage vendors, budgets, inventory, building liaison duties, and health & safety processes. Proactively solve operational issues, implement process improvements, and drive projects to completion to enhance employee experience.

Manage a high-volume portfolio of mid-market SaaS customers using scalable engagement models. Drive adoption and time-to-value via self-serve onboarding, training, and automation. Monitor customer health metrics to identify churn risk and expansion opportunities, run cohort and segmentation analysis, deliver targeted communications, and collaborate with Sales, Support, and Product to enable fast issue resolution and scalable playbooks.

Lead design and execution of sales productivity and ramp programs for enterprise and commercial teams. Build and maintain ramp reporting dashboards, analyze sales KPIs, collaborate cross-functionally with GTM stakeholders, manage enablement content and projects, and present insights to sales leadership to accelerate seller productivity.

Design, build, and operate production data pipelines and architectures across Snowflake and Databricks. Scale demo data across cloud warehouses, partner with infrastructure for high availability, implement data governance, and collaborate cross-functionally to support analytics and GTM use cases.

Lead technical onboarding and deployment for new customers: configure environments and data connections, coach users, implement BI best practices, optimize performance, secure SSO/row-level access, enable embedded analytics and migrations, manage milestones and handoffs, and produce documentation and feedback for product and support teams.

Lead and grow a team of Support Engineers for a cloud data warehouse analytics product (Sigma). Hire, mentor, and train staff; own support metrics (CSAT, IR, SLA, TTR); improve processes; collaborate cross-functionally; analyze support data to drive product and operational improvements.

Drive new customer acquisition and revenue by owning the full sales cycle from discovery to contract. Use Salesforce to manage pipeline and forecasts, engage partners, demo product, generate pipeline, and advocate for Sigma in the BI/data analytics market.

Build and maintain observability platforms (metrics, logging, tracing, dashboards, alerting). Use Go, OpenTelemetry, and Kubernetes. Participate in on-call rotation, optimize cloud triage, define measurability best practices, and collaborate on design and code reviews while coding most of the time.

Build and deliver cloud-first, interactive data exploration features. Develop backend and infrastructure components using Rust/Go/GraphQL/Kubernetes, improve multi-tenant performance and interactivity, design new features and algorithms, and collaborate with cross-functional teams to scale a cloud analytics product.

Provide customer-facing technical support for Sigma's SaaS platform: diagnose and resolve complex SQL and data issues, collaborate with product and engineering, develop diagnostic tools and best practices, participate in on-call rotation and cross-functional projects to improve support operations and automation.