Top Tech Jobs & Startup Jobs in NYC, NY

The Customer Experience Manager leads customer satisfaction efforts by managing service relationships, supporting benefit strategies, and collaborating with internal teams to deliver exceptional service experiences.

Owner of core People Operations: manage onboarding and HRIS data, document SOPs, implement automations and AI workflows, support total rewards and compliance across a remote, multi-state workforce, and drive culture and recognition programs.

Support consulting delivery by preparing benefit guides, open enrollment materials, reporting, cost modeling, RFP support, carrier implementations, onboarding, QA audits, and customer relationship management for assigned West Region accounts.

Manage an assigned book of business delivering benefits consulting, client retention, account planning, carrier/vendor placement, regulatory compliance guidance (ERISA/ACA/COBRA), and cross-functional collaboration to drive customer outcomes.

The Benefits Consultant is responsible for managing customer accounts, assessing needs, maintaining relationships with partners, and ensuring successful service delivery.