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The Commercial Closing Specialist manages closing tasks for real estate transactions, ensuring compliance with regulations and communication among parties. Responsibilities include overseeing the clearance process and training personnel as needed.

Prepare, file, and follow up on FHA mortgage insurance claims (Part A/B, CWCOT, Pre-Foreclosure Sale) accurately and on time. Maintain claim files and system documentation, submit claims for quality review, finalize submissions, and pursue agency payments. Apply knowledge of default servicing, foreclosure, bankruptcy, loss mitigation, and investor/agency guidelines while meeting deadlines and collaborating with internal and external stakeholders.

Performs investor accounting reconciliations for principal, interest, taxes, and insurance accounts; researches reconciling items and remittance differences; validates interdepartmental data; resolves discrepancies; maintains custodial cash accuracy; and supports reporting deadlines and special projects. The role requires investor reporting knowledge, attention to detail, intermediate Excel and Access skills, and one to three years of related experience.

Manage mortgage servicing counterparty relationships, including investor communications, presentations, requirements documentation, portfolio and loan data analysis, quality control, compliance, process improvement, and change management. The role coordinates internal and external stakeholders, tracks deliverables, evaluates service risks, supports loan servicing transfers, and recommends improvements to portfolio performance and service delivery.

This role involves developing broker/seller relationships, facilitating loan processes, ensuring compliance, and providing customer service in the mortgage industry.

Develop and maintain broker/seller relationships to sell wholesale and correspondent mortgage loan products. Ensure compliance and service level standards are met while managing loan pipeline.

Manage investor/client servicing relationships for mortgage loan portfolios: gather and document requirements, perform loan data analysis, coordinate QC with investors, support transfers and change management, create presentations, and recommend process improvements while ensuring compliance and high data confidentiality.

Reviews FHA supplemental mortgage claims for accuracy, documentation, guideline compliance, and financial impact before filing. Analyzes claim payments and advances, maintains LoanServ updates, identifies corrections, monitors denials and offsets, and supports quality assurance and process improvements. Requires knowledge of FHA claims, default servicing, mortgage regulations, and agency timelines, along with strong documentation, writing, organizational, and decision-making skills.

Directs loss mitigation underwriting operations, overseeing quality, productivity, compliance, investor and insurer requirements, workforce planning, risk controls, and process improvement. Leads managers and underwriting teams, handles complex decisions and escalations, supports audits and regulatory examinations, and drives workflow, technology, reporting, and automation initiatives. Establishes performance standards, develops staff, manages operational risks, and partners cross-functionally to implement regulatory and business requirements.

Develop and manage relationships with wholesale mortgage brokers and correspondent sellers. Generate business, explain loan programs and policies, train partners on submission and loan-lock systems, support applications, and coordinate with underwriting, processing, closing, and funding teams. Manage the loan pipeline, ensure regulatory deadlines and compliance, maintain CRM records, facilitate timely loan closings and purchases, and provide high-quality broker and seller support.