Top Tech Jobs & Startup Jobs in NYC, NY

Manage customer accounts to minimize churn, drive engagement, and enhance product adoption. Serve as trusted advisor, resolve issues, and support customers' needs effectively.

Lead the full product lifecycle for Tenna's IoT platform: define vision and roadmap, translate concepts into user stories and acceptance criteria, prioritize backlog, run acceptance testing, analyze user and quantitative data, drive KPIs and adoption, collaborate with Engineering, Design, Marketing, and Customer Success, and support go-to-market and end-user research.

Provide tiered inbound support across phone, email, and chat; troubleshoot Tenna software and hardware; manage HelpScout/JIRA tickets; escalate and collaborate with Engineering, Product, QA and Hardware to resolve issues and identify trends; assist Customer Success and ensure correct provisioning and documentation.

Own and evolve Tenna's production platform: operate and improve AWS-based infrastructure (EKS, RDS/Aurora), lead incident response and RCA, implement IaC (AWS CDK), manage CI/CD (GitHub Actions), monitoring, cost optimization, and documentation to build a platform/developer-experience function.

The Principal Data Engineer will lead data architecture initiatives, design scalable data systems, and oversee data standards across teams while ensuring high-quality data infrastructure and guiding engineering teams.

Support end-to-end contract lifecycle administration: execute contracts, renewals, and addendums; review and validate contract data, pricing, and terms; coordinate with Sales, Customer Success, and Finance; maintain accurate records, perform audits, and drive process improvements to ensure revenue and data integrity.

Lead multiple engineering teams focusing on people management, project delivery, scheduling, risk mitigation, and partnership with Product. Own hiring, performance, staffing, and drive process improvements to ensure quality, on-time feature releases without performing hands-on technical work.

The Principal Architect will lead the technical direction of Tenna's platform by designing scalable systems, establishing standards, and guiding teams in implementing the technical strategy while ensuring system reliability and performance.

The Insurance Partnerships Manager leads relationship development across the insurance ecosystem, fostering partnerships, managing contracts, and driving revenue growth while collaborating across teams to deliver joint programs and client value.