Top Tech Jobs & Startup Jobs in NYC, NY

Executes and monitors scheduled production data and data exchange processes for internal and external customers. Follows and improves SOPs, troubleshoots issues, monitors resolution progress, communicates results, supports outages and patch validation, and balances competing requests. The role requires SQL and Control-M expertise, healthcare technology experience, independent judgment, customer communication, and availability for 24x7 shifts.

Serves as the senior HR partner for a global employee portfolio, advising managers and employees on performance, conduct, attendance, employee relations, investigations, organizational change, and engagement. Coaches managers, independently manages complex cases, supports leave administration, identifies workforce trends and risks, facilitates engagement initiatives, mentors junior team members, and partners with People, Legal, IT, and business stakeholders across regions.

Supports Project Managers and cross-functional teams by maintaining schedules, milestones, RAID logs, project documentation, status reports, meeting materials, action items, budgets, and project systems. Coordinates stakeholder communications, tracks risks, issues, tickets, defects, and team allocations, and helps ensure adherence to delivery methodologies and governance standards. The role also supports audits, operational checkpoints, and continuous improvement across software initiatives.

Coordinates and manages major Sev1 and Sev2 incidents for hosted customers, driving service restoration, stakeholder communications, incident documentation, technical action plans, and root-cause reviews. Supports Incident, Problem, and Change Management processes, reporting, SLAs, and escalations. Requires troubleshooting across cloud, virtualized, Unix, Windows, networking, and infrastructure environments, plus participation in an on-call rotation.

Lead healthcare payer business requirements and solution design for claims, enrollment, provider, authorization, and payment systems. Collaborate with customers, vendors, architects, product, development, QA, and offshore teams to translate business needs into functional and technical requirements. Create workflows, process documentation, user stories, and requirements plans; manage risks and dependencies; support Agile ceremonies, customer demos, testing, and go-live decisions. Apply EDI transaction knowledge and identify automation, performance, and reuse opportunities.

Leads technical architecture and customer delivery integrations across claims, enrollment, provider, authorization, and payment systems. Governs solution architecture, collaborates with customers and partners, and drives automation, performance improvements, and emerging technology adoption. Requires extensive healthcare insurance integration experience, technical leadership, people management, AWS expertise, EDI transactions, and knowledge of enterprise integration technologies. The role is fully remote in the United States and may involve travel.

Leads and develops a team of Principal Consultants supporting complex GuidingCare healthcare payer implementations. Oversees delivery quality, capacity, assignments, client engagement, escalations, practice standards, hiring, and career development. Partners with delivery and project leadership on high-risk workstreams, pre-sales, scoping, requirements workshops, and continuous improvement. Requires extensive GuidingCare implementation expertise across care management, utilization management, appeals and grievances, and data integration.

Leads the Service Management Office and establishes governance for incident, problem, change, release, knowledge, and service-management practices across 24x7 client IT operations. The role drives major-incident response, RCA quality, executive and customer communications, operational reporting, continuous improvement, ITSM tooling, standardization, and accountability across global technical teams, vendors, and delivery organizations.

Installs, upgrades, supports, and troubleshoots HealthEdge applications across private cloud, AWS, and customer-hosted environments. Uses deployment, automation, alerting, cloud, container, database, middleware, and scripting technologies to manage SaaS environments. Collaborates with teams, documents solutions, improves processes, supports production upgrades, and communicates with project teams and senior management. Occasional off-hours work may be required.

Leads end-to-end healthcare payer data conversions between platforms, including profiling, transformation mapping, ETL design, mock and parallel runs, bulk loading, validation, testing, defect resolution, documentation, and client reporting. Develops Python and SQL conversion routines, manages risks and timelines, collaborates with onshore and offshore teams, and mentors junior staff. Requires expertise in claims, enrollment, or provider data and extensive technology integration leadership.