Top Tech Jobs & Startup Jobs in NYC, NY

Leads architecture and development of scalable backend and frontend systems supporting telemedicine, prescription delivery, pharmacy infrastructure, and new products. Designs and launches complex features, improves reliability and performance, conducts code reviews, mentors engineers, and collaborates with product, design, data, and operations teams. Owns strategic initiatives end to end while promoting engineering best practices, experimentation, and customer-focused technical strategy.

Manage and maintain on-premises and cloud network infrastructure, including Meraki, Palo Alto, AWS VPC, and Transit Gateway environments. Design and troubleshoot networks supporting microservices and Kubernetes, enforce secure and highly available architectures, investigate security incidents, and serve as the escalation point for network issues. Mentor service desk staff, document systems, communicate incident updates, participate in on-call rotation, and provide backup Windows and Linux systems administration.

Develops client analytics for pharmaceutical manufacturers by analyzing prescription, patient journey, and program performance data. Builds KPIs, dashboards, scorecards, funnels, cohorts, and trend analyses using SQL, data modeling, and Tableau. Translates complex findings into actionable client recommendations, supports business reviews, partners with account management and data engineering, improves data quality, and automates recurring reporting with AI-enabled analytics tools.

Lead product design across BlinkRx, partnering with product, engineering, and stakeholders to define product vision and deliver intuitive healthcare experiences. Responsibilities include user research, interaction design, information architecture, wireframing, prototyping, design documentation, collaborative workshops, and design system development. The role advocates for diverse patient and user needs while identifying product opportunities and scaling design processes across the organization.

Leads strategic and day-to-day management of outsourced customer service and BPO partners. Owns partner performance, contracts, commercial negotiations, capacity planning, compliance, issue resolution, operational improvements, and stakeholder alignment. Develops vendor oversight processes, playbooks, reporting, and corrective action plans while supporting long-term network strategy and patient experience goals.

Design and implement end-to-end testing strategies and automation frameworks for complex frontend and backend features. Own automation roadmaps, build functional, performance, resiliency, and security testing tools, and integrate them into CI/CD pipelines. Develop scalable test infrastructure for distributed, event-driven, and cloud-native systems. Apply AI-assisted test generation, self-healing automation, autonomous validation, failure triage, and predictive quality analysis. Partner cross-functionally with engineering and product teams, improve observability and release reliability, and mentor other engineers.

Lead workforce strategy and build a scalable Workforce Management function for patient services operations. Drive forecasting, scheduling, capacity planning, intraday management, analytics, and operational excellence initiatives. Partner cross-functionally to deploy WFM tools, improve processes, and deliver measurable improvements in efficiency, scalability, and patient experience.

Leads complex, cross-functional patient services initiatives from client onboarding and product launch through operational stabilization. Owns planning, readiness, governance, risk management, escalations, root-cause remediation, executive reporting, and scalable process improvements. Partners with Operations, Product, Engineering, Growth, Data, and leadership to align stakeholders, manage dependencies, and deliver reliable, high-quality execution in a healthcare technology environment.

Design and own end-to-end automation frameworks and roadmaps, build scalable test infrastructure for cloud-native and event-driven systems, implement functional/performance/security automation integrated into CI/CD, leverage AI-assisted tooling for intelligent test generation, self-healing automation, and autonomous QA workflows, and mentor SDETs to improve quality engineering practices.

Build, maintain, and evolve a shared frontend design system: create high-quality, accessible UI components, document and publish a component library, integrate components into existing products, conduct reviews for design fidelity, prototype new patterns, and mentor engineering teams on best practices.