Top Tech Jobs & Startup Jobs in NYC, NY

The Director of Marketing Operations designs and governs GEICO’s marketing operating system, including workflows, governance, funding processes, staffing models, automation, AI integration, and cross-functional delivery. The role partners with Finance, Legal, Compliance, Risk, agencies, and suppliers; leads sourcing, contracts, performance management, audit readiness, and process improvement. Success requires scalable operational frameworks, tool adoption, change management, stakeholder influence, and measurable improvements in marketing efficiency, quality, and impact.

Leads the technical support team serving more than 35,000 associates across the United States. Responsibilities include team development, technical support operations, automation and self-service initiatives, AI adoption, SLA and performance management, IT asset management, AV operations, budgeting, training, vendor coordination, and project delivery. The role requires technical leadership, operational improvement, reporting, incident management, and on-call support.

Provides on-site technical support and maintenance across regional offices, troubleshooting hardware, software, networks, VoIP, AV systems, Windows, and macOS. Manages infrastructure, servers, backups, equipment lifecycle, documentation, automation, and vendor coordination. Supports technology projects, office relocations, rollouts, system performance, and high-severity incidents. Collaborates with IT and business teams, improves service delivery, and mentors junior associates. Requires extensive technical support experience, certifications, scripting skills, and willingness to work fully onsite with possible travel and on-call duties.

Senior Counsel will lead complex commercial and technology transactions, draft and negotiate agreements, and advise Marketing and other business leaders on legal and commercial risk. The role supports advertising, media, sponsorship, agency, SaaS, data, professional services, and strategic partnership agreements. Responsibilities include mentoring legal professionals, escalating high-impact negotiations, partnering cross-functionally, and improving contracting processes through AI, automation, CLM tools, and performance metrics.

Defends insurance-related lawsuits in New York courts, researches applicable law, prepares legal briefs and case documents, advises Claims on liability and damages, manages discovery and depositions, and represents GEICO through trials or dispositive hearings. The role requires bar admission, insurance or personal injury litigation experience, strong legal writing, organization, communication, and travel to legal proceedings and meetings.

Defend GEICO lawsuits in New York courts, primarily Nassau County, including insurance defense and first-party matters. Responsibilities include researching laws, preparing legal briefs and memoranda, advising Claims on liability and damages, handling pleadings, motions, discovery, depositions, examinations under oath, trials, and dispositive hearings.

Leads enterprise architecture, technical strategy, and evolution of GEICO’s Generative AI, virtual agent, and agentic workflow platforms. Designs scalable systems for retrieval, knowledge management, prompt and context management, orchestration, semantic search, and action execution. Evaluates technologies, establishes GenAI application standards, guides production deployments, influences business strategy, mentors senior engineers, and serves as a final technical authority across multiple teams and business domains.

Lead GEICO’s IVR and conversational AI product strategy, roadmap, and lifecycle. Drive voice experience design, self-service adoption, containment, analytics, and customer satisfaction through cross-functional collaboration with engineering, design, operations, and business teams. Responsibilities include market research, feature prioritization, platform architecture influence, IVR performance optimization, analytics implementation, and integration of NLP, voice biometrics, and AI-powered intent recognition.

Leads and builds GEICO’s Marketing Solutions Engineering team, owning marketing platform integration strategy, architecture standards, governance, roadmap, vendor engagement, and cross-domain delivery. Partners with Marketing, Product, Engineering, Legal, and Privacy leadership to integrate first-party and third-party platforms across data, activation, AI, and marketing technology. Recruits and mentors solution engineers, drives architectural decisions, ensures privacy and AI controls, and serves as the senior technical authority for marketing’s technology ecosystem.

Provides legal guidance to GEICO’s marketing team on consumer-facing advertising across social media, SMS, email, web, direct mail, and other channels. Reviews advertising claims, disclosures, testimonials, endorsements, influencer content, promotions, and sweepstakes. Advises on consent collection, opt-out requirements, preference management, outbound calling, TCPA, CTIA carrier rules, and CAN-SPAM compliance. Requires practical, business-focused legal judgment and collaboration in a regulated environment.