Own and improve Fluxx’s cloud infrastructure, CI/CD pipelines, Kubernetes platform, GitOps deployments, monitoring, logging, security, and operational resilience. Automate infrastructure with Terraform, manage AWS services and upgrades, build self-service tools, reduce bottlenecks, support SOC 2 remediation, optimize cloud costs, and participate in production on-call operations.

Own a portfolio of mid-market and enterprise customers, driving adoption, measurable outcomes, renewals, retention, and expansion. Develop success plans, manage escalations, lead executive business reviews, and identify upsell opportunities. Partner cross-functionally with Sales, Support, Engineering, Product, and Marketing to resolve issues and improve customer experience. Use Salesforce, Planhat, analytics, automation, and AI-assisted workflows to scale impact. Mentor CSMs and improve customer success processes.

Lead product strategy and roadmap for Grantseeker, drive consolidation of Classic and Pro, improve product-led conversion and retention, own migrations and competitive displacement, partner with Grantmaker on shared data, build AI-enabled matching and document features, run discovery, write specs, and deliver across design, engineering, and GTM.