Own a portfolio of program clients, driving onboarding, activation, engagement, adoption, retention, and renewals. Provide 1:1 strategic advising, develop data-driven success plans, deliver webinars, advocate nonprofit needs internally, and partner with Product, Marketing, and Sales to improve outcomes.

Lead end-to-end product strategy and delivery for a core marketplace area, collaborating with engineering, UX, and design. Conduct qualitative and quantitative research, run agile sprints, measure results with analytics, and pioneer AI/ML product features and workflows to improve user experience and platform impact.