Manage strategic consulting workstreams from problem definition through analysis, recommendations, and client presentation. Lead one or two Associates, review their work, manage client communications, adapt data-driven insights, and support challenging engagements including war games, buyer interviews, and diligence. Identify follow-up opportunities and contribute to projects involving identity, fraud, financial crime, cybersecurity, and related regulations.

Manage a portfolio of B2B SaaS accounts to drive adoption, retention, and expansion. Build relationships, run 90-day onboarding, monitor usage and health scores, surface expansion opportunities, lead business reviews, and translate customer needs into product feedback and repeatable CS playbooks.