Provides frontline product support to SaaS customers through Zendesk and email. Responsibilities include troubleshooting issues, resolving inquiries, routing cases internally, maintaining reporting systems, identifying product friction, and updating help-portal content. The role requires cybersecurity awareness, strong communication, organization, documentation, collaboration, and 1–3 years of SaaS product support and customer service experience.

Leads Black Kite’s technology alliance strategy, building strategic partnerships that generate partner-influenced and discrete revenue. Responsibilities include recruiting and managing technology partners, developing joint go-to-market plays, co-selling and co-marketing programs, overseeing integrations, forecasting pipeline, creating joint business plans, and collaborating across sales, product, marketing, engineering, and services. The role begins as an individual contributor and grows into leading an Alliances Development Representative team.