Top Tech Jobs & Startup Jobs in NYC, NY

Owns the end-to-end customer experience for the WasteX program, including onboarding, relationship management, value creation, ROI delivery, problem resolution, and retention. Partners with senior executives, frontline teams, and internal leaders to implement programs, improve products, and drive continuous growth. Requires strong business acumen, communication, analytical thinking, process discipline, and experience with technology platforms and SaaS models.

Leads the Account Management pod across multifamily, single-family rental, and community support teams. Manages three team leaders, develops people, standardizes account health and renewal processes, oversees operating rhythms, identifies escalations, and drives AI tool adoption. The role owns team performance and operational consistency while supporting retention, expansion, and renewal-based revenue motions.

Provide administrative and enablement support to Sales Leaders and the Revenue team: manage calendars, travel and expenses, assist with commission reconciliation, maintain CRM and pipeline data, prepare reports and presentations, execute ABM outreach (LinkedIn, direct mail), support sales enablement tools, coordinate meetings and documentation, and assist cross-functional projects to drive sales operations efficiency.

Lead and scale the WasteX program by managing multi-tiered teams, optimizing end-to-end operations and logistics, ensuring data integrity and compliance, serving as senior client escalation, building SOPs and automated workflows, mentoring future leaders, and proactively mitigating risks to preserve client milestones and satisfaction.

Lead, mentor, and grow a software engineering team to deliver high-quality, scalable microservice-based solutions. Manage Agile processes, collaborate with Product, enforce engineering best practices, and drive continuous improvement in architecture, quality, and team performance. Participate in hiring, backlog planning, and drive measurable improvements in engineering execution.