Top Tech Jobs & Startup Jobs in NYC, NY

Leads the full Customer Success organization across strategic enterprise and scaled customer segments. Owns retention, expansion, customer health, executive sponsorship, operating models, resource allocation, and commercial outcomes. Builds organizational design, talent pipelines, engagement standards, health-scoring systems, and escalation processes while partnering with Sales, Product, Engineering, and executive leadership. Drives AI-enabled customer operations and manages high-value enterprise relationships.

Develops e-commerce demand forecasts, annual and seasonal budgets, open-to-buy plans, promotional sales projections, receipt budgets, SKU plans, and replenishment forecasts. Analyzes sales, margin, inventory, markdowns, and customer behavior while producing recurring reports and identifying business opportunities. Partners cross-functionally with digital, retail, wholesale, marketing, site, and data teams to support planning decisions and improve reporting processes.

Leads audience-centered brand strategy across storytelling, communications, customer journeys, and experience touchpoints. Establishes narrative and experience frameworks, translates human insights and performance data into strategic direction, defines KPIs, and guides multidisciplinary teams across Creative, Growth, Analytics, and Client Leadership. Partners with senior clients to identify growth opportunities, strengthen brand ecosystems, improve creative effectiveness, and connect strategic work to measurable business outcomes.

Leads the Brand Marketing team during a temporary leadership transition, overseeing team performance, budgets, GTM execution, agency relationships, PR and communications, retail marketing programs, partnerships, cross-functional coordination, brand consistency, and executive reporting. The role manages direct reports, supports performance management, advises on strategic decisions, and ensures a smooth handoff to the returning leader.

Supports integration of Thermo Fisher chromatography systems with Waters Empower CDS for regulated pharmaceutical and biopharmaceutical customers. Acts as the technical subject-matter expert for compatibility, troubleshooting, validation, data integrity, compliance, pre-sales support, escalations, training, documentation, and customer success. Collaborates with sales, service, software, technical support, external partners, and customers in a matrixed environment. Requires extensive chromatography and Empower expertise, with travel up to 60%.

Edit and review sensitive journalism before and after publication, resolve ethical and editorial issues, develop newsroom ethics policies and stylebook guidance, and help design journalist training programs. The role collaborates across a global newsroom to uphold fair-minded, nonpartisan journalism and maintain high standards of accuracy, integrity, and professional conduct.

Owns administration, governance, integrations, and continuous improvement for core business systems, including NetSuite. Leads AI-driven process automation, integration standards, UAT, system implementations, vendor relationships, and cross-functional project delivery across finance, merchandising, supply chain, ecommerce, wholesale, retail operations, and planning teams.

Leads content and audience marketing strategy across a portfolio of B2B events and media platforms. Oversees personas, brand identity, value propositions, always-on campaigns, organic social, content creation, audience acquisition and retention, analytics, and KPI reporting. Manages marketing professionals and collaborates with commercial, attendee marketing, and cross-functional teams to drive audience growth, engagement, loyalty, and measurable business outcomes.

Owns global consolidation, technical accounting, and SEC reporting workstreams across corporate entities and consolidated funds. Responsibilities include ASC 810 VIE assessments, consolidation schedules, technical accounting memoranda, U.S. GAAP policy development, SEC filing support, audit coordination, SOX controls, process automation, and collaboration with Fund Accounting. Leads assigned workstreams, provides technical guidance, and reviews junior team members’ work.

Leads strategic, cross-functional initiatives across investment, operating, and management platforms. Develops project roadmaps, milestones, requirements, and impact assessments; coordinates business stakeholders, technology partners, subject-matter experts, and senior leaders. Drives planning, execution, transparency, and organizational alignment while addressing complex business challenges. Requires financial services experience, strong project management and communication skills, data literacy, and familiarity with financial markets and trade lifecycles.