Top Tech Jobs & Startup Jobs in NYC, NY

Manage multiple ERP software implementation projects end-to-end for municipal customers. Drive planning, scheduling, risk mitigation, change control, stakeholder communication, resource allocation, and customer acceptance while reporting status, budget, and issues to leadership.

Lead and develop a multi-product SaaS support organization for ERP/CRM solutions. Manage support leads, SLAs, escalations, and process improvements; provide hands-on ERP/accounting troubleshooting; collaborate with Product, Development, Customer Success, and Professional Services; improve metrics, documentation, and customer satisfaction.

Own and resolve the most complex, escalated client accounts: diagnose root causes, lead founder/C-suite interventions, rebuild trust, drive retention and commercial recovery, identify expansion, document cases, and develop escalation frameworks and playbooks to reduce future risk.

The Director, Talent & Culture will partner with Product leaders to shape talent strategy, drive organizational design, and enhance employee experience through data-driven insights while leading change initiatives.

Lead global platform reliability and observability on GCP. Architect full-stack networking (L1-L7), scale GKE, manage high-throughput Kafka pipelines, and maintain PostgreSQL/AlloyDB/BigQuery. Deploy Grafana telemetry stack and AIOps for intelligent alerting and automated incident response. Provide technical leadership, roadmap ownership, and mentor engineers in distributed systems and observability best practices.

Provide operational leadership and portfolio accounting expertise for ultra-high-net-worth (UHNW) clients. Design and deliver customized performance reporting, manage alternative and manual accounts in Orion/Addepar, troubleshoot complex discrepancies, build scalable UHNW reporting processes, and partner cross-functionally to support advisors and improve operations.

Manage and coach a team of Account Executives to drive pipeline, forecasting, and quota attainment. Conduct weekly pipeline reviews, monitor SFDC dashboards, support deal-closing, run call reviews, hire and train AEs, collaborate cross-functionally with Enablement, Product, and Operations to improve conversion and shorten sales cycles.

Implement, configure, and support client networking and systems for an MSP environment. Provide level-2 technical support, troubleshoot hardware/software (Mac and Windows), manage backups, EDR remediation, RMM tasks, and update client documentation. Participate in projects, maintain certifications, meet KPIs (MTTR, CSAT, utilization, SLA), and perform occasional onsite work and after-hours support.

Sell Sage X3 ERP solutions to new clients across the sales cycle: prospecting, qualification, demos with Solution Engineers, discovery, negotiating contracts, and closing deals. Build pipeline, maintain CRM records, collaborate with practice leadership and SEs, and travel across North America to meet revenue targets.

Lead BI and analytics for Listings, Marketing, and Media: own performance reporting and dashboards, run ad-hoc analyses, build forecasts, define KPIs, and translate findings into executive-ready recommendations while partnering across Product, Data, Finance, Marketing and GTM teams.

Lead identification, capture, and end-to-end development of DoD and commercial innovation proposals (SBIR/STTR, BAAs, OTAs, RFPs). Manage pipelines, coordinate technical content, craft CONOPS and executive briefs, engage stakeholders, and submit compliant, competitive proposals demonstrating operational impact.

Support high-volume recruiting and onboarding by sourcing candidates, coordinating interviews, managing candidate status in Greenhouse, conducting reference checks, and administering onboarding via Greenhouse Onboarding and Gusto. Deliver a white-glove candidate experience, partner with the Senior Talent Acquisition Specialist, and manage multiple priorities in a fast-paced environment.

Manage mortgage loan closings from clear-to-close through funding for first and second liens. Review files for completeness and regulatory compliance, prepare closing documents, coordinate with borrowers, title companies, attorneys and internal teams, resolve title and file-level issues, maintain records, monitor pipeline to meet SLAs, and stay current on closing/disclosure regulations and best practices.

Drive developer-focused product marketing for Neo4j's AI capabilities and integrations. Own messaging for GraphRAG, agents, agent memory, Cypher AI and partner integrations; build developer-facing enablement, demos, launch support, win-loss analysis, and field training to help sellers and engineers adopt and sell Neo4j capabilities.