Top Tech Jobs & Startup Jobs in NYC, NY

Leads and develops a frontline customer support team serving veterinary clinics and pet parents. Modernizes workflows through automation and AI, improves resolution and satisfaction metrics, analyzes support data and feedback, partners with Product to address customer pain points, and coaches team members. The role is hands-on, requiring direct customer engagement and cross-functional influence.

Owns end-to-end business analytics for Neutrogena categories, delivering performance reporting, dashboards, competitive intelligence, and weekly business storytelling. Analyzes POS, share, retailer, and competitive trends to identify growth opportunities and risks. Partners with marketing, finance, customer strategy, and commercial teams on planning, forecasting, and business reviews. Translates complex data into executive-ready insights and narratives that influence strategic priorities and action plans.

Manage and improve the Quality Standards and Internal Audit Frameworks within the Integrated Management System (IMS). Maintain IMS documentation, plan and conduct internal audits, support external certification audit readiness, and ensure alignment with evolving certification and regulatory requirements. Collaborate with stakeholders to drive continuous improvement.

Lead full-cycle, high-volume recruiting for sales roles across the Americas. Build passive talent pipelines, run batch interview days and hiring sprints, advise stakeholders on hiring plans and funnel metrics, and monitor recruiting performance. Deliver an inclusive, high-quality candidate experience while partnering with People and Culture to meet hiring goals and fill training classes on schedule.

Own the reliability, availability, performance, observability, and security of Ophelia’s GCP telehealth platform. Define SLOs, improve monitoring and incident response, expand Terraform infrastructure, strengthen CI/CD, manage disaster recovery, and address latency and Cloud Run performance. Lead on-call maturity, HIPAA/SOC 2 infrastructure controls, and reliability education for engineers. Use AI-assisted tools for automation and incident triage while partnering with technical and non-technical stakeholders.

Own a $50M+ paid media portfolio across Meta, Google, Amazon, Walmart, TikTok, and future channels. Lead capital allocation, incrementality testing, geo-holdouts, and live MMM-based measurement while improving CAC, contribution margin, LTV, and profitable growth. Build and develop a strategic media team, guide creative partnerships, expand internationally and into retail media and CTV, and provide cross-functional executive leadership without serving as the primary channel operator.

Conduct a remote payment-testing task for a sports app by completing a reimbursed $35 subscription purchase, reviewing pricing and Utility Users Tax calculations, verifying transaction consistency, and submitting redacted screenshots of checkout, confirmations, invoices, refund emails, and shopper statements. The task takes approximately 1.5 hours and is available ad hoc to residents of specified California ZIP codes with matching billing information and an eligible payment method.

Leads Yahoo’s Transaction and Revenue Systems domain, owning strategy, roadmap, delivery, operational health, and business outcomes. Oversees Finance technology across procure-to-pay, order-to-cash, billing, revenue, accounts receivable, payments, and expense processes. Drives Oracle EBS R12 and Oracle Fusion transformation, enterprise architecture, integrations, modernization, automation, controls, reliability, and vendor management. Builds high-performing Product, Engineering, functional, and reporting teams while partnering with senior Finance and Technology leaders.

Authors, edits, organizes, and manages technical reports, manuals, user guides, SOPs, training materials, and contract deliverables. Translates complex technical information into clear documentation, participates in Agile ceremonies, coordinates peer reviews, and maintains delivery schedules. Administers SharePoint and Confluence repositories, ensures Section 508 and contract compliance, supports training documentation, and maintains traceability, version control, and knowledge transfer across software and government IT programs.

Partners with the Chief Customer Officer to improve customer retention, revenue performance, and organizational effectiveness. Owns renewal and retention reporting, customer health and churn analysis, resource models, executive and board narratives, and reporting requirements. Collaborates with Finance, Revenue Operations, Sales, Product Strategy, Systems, and Data teams to align SaaS metrics, forecasts, and business decisions.