Top Tech Jobs & Startup Jobs in NYC, NY

Serve as the first Customer Success Manager for law enforcement clients: drive product adoption, build relationships, resolve user issues, collect feedback, coordinate with product/engineering, create communications and training, and track key SaaS metrics (DAU, MAU, MRR/ARR, churn, expansion).

Manage employer stop-loss insurance renewals and new account implementations. Review submissions, RFPs, underwriting files, and proposal data for accuracy and completeness; resolve broker discrepancies; negotiate with stop-loss markets; prepare applications and renewal notices; maintain quote qualifications; and coordinate account issuance. The role also involves managing a profitable book of business, collaborating with brokers, clients, third-party administrators, and internal teams, and delivering accurate, timely customer service.

Own retention and expansion for a segment of smaller video businesses. Design scalable coaching programs, run group sessions and webinars, advise customers on pricing, offers, funnels, email, and retention, identify churn risks through data analysis, and build repeatable playbooks. Feed customer insights back to Product and Success while influencing revenue outcomes in an evolving, first-of-its-kind role.

Supports cross-functional operations across procurement, compliance, fulfillment, inventory movement, and production. Responsibilities include completing vendor and tax documentation, supporting compliance requirements, moving pallets between facilities, assisting production oversight, and resolving operational issues independently. The role requires resourcefulness, ownership, adaptability, and comfort with both administrative and physical work.

Coordinate domestic and international corporate travel, including airfare, lodging, ground transportation, group itineraries, and urgent changes. Support employees with Concur Travel and Concur Expense, provide training, troubleshoot issues, maintain travel documentation, and ensure policy compliance. Manage vendor relationships, negotiate rates and agreements, support travel reporting and reconciliation, and improve travel processes, costs, and traveler experience while handling confidential information.

Own the contractor-experience roadmap for 360Finance, a point-of-sale financing platform. Define product strategy, KPIs, and priorities; lead initiatives from onboarding through financing and document signing; create PRDs; partner with engineering, design, operations, and account management; run A/B tests; build Heap analytics dashboards; improve UX and contractor adoption; and prototype AI-powered solutions using tools such as Claude and Cursor.

The HR Generalist manages payroll records and reviews, employee onboarding, benefits administration, personnel records, employment documents, employee HR inquiries, performance management support, and HR compliance activities. The role partners with Finance and benefit providers, supports managers and employees, and maintains accurate HR systems and processes in a fast-paced SaaS startup environment.

Entry-level ERP consulting role supporting Sage Intacct implementations through configuration, data migration, testing, requirements gathering, documentation, troubleshooting, and post-go-live support. The consultant will learn core accounting modules, shadow senior consultants, gradually manage client-facing work, and use AI tools to accelerate documentation and implementation deliverables.

Develop, customize, test, deploy, and enhance LabWare LIMS solutions. Implement ELN, Charge Manager, Enhanced Visual Workflows, and Plate Manager modules; configure instrument interfaces; develop prototypes, analysis, and reporting features; troubleshoot technical issues; and optimize LIMS configurations while collaborating with clients and cross-functional teams remotely.

Lead project management and Scrum Master activities for data and analytics initiatives, including ETL, data conversion, data warehousing, and MDM. Facilitate agile ceremonies, track progress in JIRA, remove roadblocks, manage risks and resources, monitor quality and timelines, and support technical team development. Partner with cross-functional stakeholders, communicate with technical and non-technical audiences, and blend agile with traditional project management practices. SAFe implementation experience is preferred.