Top Tech Jobs & Startup Jobs in NYC, NY

Own and scale product operations by developing product analytics, dashboards, planning processes, request management, customer feedback systems, roadmap communications, and cross-functional workflows. Partner with Product, Engineering, Sales, Marketing, Customer Success, and Support to improve visibility, alignment, prioritization, and execution. Use SQL, business intelligence tools, and product analytics platforms to generate actionable insights and support executive decision-making.

Manages cybersecurity compliance and authorization for Air Force NIPR systems. Responsibilities include developing and maintaining system security plans, supporting RMF accreditation, conducting audits and inspections, managing POA&Ms, STIGs, IAVM compliance, continuous monitoring, FISMA requirements, security testing, and ATO activities. The role also provides tactical security guidance, assesses technology risks, and coordinates cybersecurity activities across multi-contractor teams and cloud and on-premises environments.

Provides empathetic customer and agent support through inbound calls and email. Resolves inquiries involving web technical support, demographic updates, retirement pension plans, and transactional service requests. Researches issues, delivers one-call resolutions, manages escalations, coordinates with internal support functions, and maintains service and quality goals. Identifies customer experience improvements while navigating multiple systems and collaborating with stakeholders.

Own end-to-end product experiences for a data-intensive, AI-native fintech OS: convert complex financial logic and APIs into intuitive flows, design dashboards and workflows, build and maintain a scalable Figma design system aligned with React components, prototype with real data, and collaborate closely with engineers to ensure usable, accurate UX.

Drafts, reviews, and negotiates U.S. and international SaaS, cloud, software licensing, services, reseller, and OEM agreements. Advises business teams on commercial risk, licensing, privacy, security, and regulatory matters. Develops contract templates and negotiation playbooks, partners with Sales and cross-functional teams, manages external counsel, monitors legal developments, and supports training and process improvement.

Own the success, retention, renewal, and growth of strategic enterprise SaaS customers. Build executive relationships, lead onboarding and adoption, develop success plans, conduct QBRs, identify expansion opportunities, and guide customers toward measurable business outcomes. Use AI and customer data to predict risk, automate workflows, improve engagement, and inform strategic recommendations. Partner cross-functionally with Sales, Product, Engineering, Professional Services, and Support to resolve issues and influence product direction.

Leads Oracle Fusion ERP design, configuration, testing, implementation, administration, troubleshooting, reporting, integrations, and process improvement across SCM, HCM, Finance, EPM, and Payroll. Partners with business and IT teams, documents workflows and requirements, supports application systems, manages change, and mentors junior analysts. The role requires strong communication, problem-solving, and project collaboration skills.

Support live remote Supply Chain Analyst training by answering learner questions, facilitating breakout rooms, hosting office hours, grading assignments within seven days, creating video walkthroughs, and submitting weekly program feedback. Participate in onboarding and staff meetings, monitor Pumble channels, and assist the Lead Instructor when needed to ensure learners progress and program quality.

Leads and develops a high-performing technical support team, overseeing multi-channel service performance, SLAs, staffing, training, dashboards, and process improvements. Serves as a technical escalation point for API, integration, data, and production issues using SQL and log analysis. Partners with Engineering and Product on incident response, bug resolution, and product improvements while managing client relationships and strategic support initiatives.

Conduct keyword research, technical site crawls, content opportunity analysis, competitive research, and SEO performance analysis. Translate data into actionable insights, support client reporting and deliverables, contribute to content strategy, and assist with inbound marketing and business proposals. The role collaborates with SEO and content strategy teams to improve organic search performance and conversions.