Top Tech Jobs & Startup Jobs in NYC, NY

The Director of Business Development will seek new management agreements, develop relationships, conduct property tours, and collaborate on strategy for growth.

Owns CX quality assurance across multiple support teams and channels, including interaction audits, scorecards, calibration, coaching, reporting, and QA automation. Manages lab and phlebotomy partner relationships, diagnostics metrics, escalations, and issue resolution. Works directly in Zendesk handling complex member inquiries, supports franchise-center teams and RNs, maintains documentation, and contributes to training and process improvement.

Own a portfolio of 80–100 SaaS accounts valued at approximately $4M in recurring revenue. Manage onboarding handoffs, adoption, renewals, retention, executive relationships, risk mitigation, and customer health. Lead business reviews, identify expansion opportunities for handoff, represent customer feedback internally, and collaborate cross-functionally with Product, Support, Sales, and onboarding teams. Help shape customer success processes and use AI tools to improve workflows.

Owns joint marketing with global customers and partners, including OEMs, system builders, and integrators. Develops and executes co-branded campaigns, solution briefs, customer stories, launches, demand-generation programs, and event activations. Partners with Sales and Product on positioning, measures pipeline influence and campaign performance, and builds repeatable co-marketing processes. Represents the company with partner marketing teams and executives while managing relationships across the Americas and Europe.

The IT Business Analyst gathers and translates business requirements into technical solutions, partners with stakeholders and product owners, manages backlogs and roadmaps, and supports project delivery. The role creates requirements and UAT documentation, tracks software development, coordinates production issue resolution, and administers Genesys Cloud contact center capabilities including routing, IVR, queues, reporting, dialers, and workflows. It also identifies process improvements and serves as a subject matter expert across supported products and programs.

Provide Tier 2 and Tier 3 customer-facing support for federal ICAM environments. Resolve identity lifecycle, provisioning, entitlement, authentication, SSO, MFA, federation, and conditional access issues across SailPoint, Microsoft Entra ID, and GitHub. Document incidents in ServiceNow, perform root cause analysis, support change validation, maintain knowledge articles, report SLA metrics, and coordinate with engineering, security, platform, and government stakeholders.

Drive new-logo growth across Life Sciences accounts in Northern California and territories west of the Mississippi. Build territory strategy, generate pipeline, lead complex enterprise SaaS sales cycles, engage executive and technical stakeholders, develop ROI-based business cases, and close strategic platform deals valued at $500K–$1M+ ACV. Partner with Siemens, Marketing, Product, and Customer Success to expand enterprise opportunities and support digital transformation initiatives.

Assesses enterprise information security risks, performs vulnerability and security posture assessments, and coordinates remediation across networks, systems, applications, and vendors. Develops security policies and standards aligned with SOX, PCI, HIPAA, and NIST guidance; supports audits, incident response, training, access monitoring, and security projects. Communicates technical risks and corrective actions to technical and nontechnical stakeholders while mentoring teams and managing competing priorities.

Manage strategic relationships with enterprise SaaS customers after implementation. Drive adoption, retention, satisfaction, and measurable customer outcomes through executive engagement, quarterly business reviews, account health monitoring, and usage analysis. Identify expansion opportunities, collaborate with Sales and internal product teams, advocate for customer needs, maintain account records in Planhat, and travel to key customer sites and events approximately 25% of the time.

Develops enterprise partnerships and drives revenue by selling eCornell’s professional education, executive learning, and customized workforce development solutions. Responsibilities include prospecting Fortune 1000 organizations, managing strategic accounts and sales pipelines, engaging C-suite executives, designing tailored solutions, negotiating contracts, meeting bookings targets, managing a $2 million-plus revenue portfolio, and maintaining Salesforce forecasts and activity records.