Top Tech Jobs & Startup Jobs in NYC, NY

Handle product, billing, refund, bug, and feature-request inquiries for Meshy users. Resolve complex subscription disputes, improve billing policies and support procedures, coordinate with Product, Engineering, Finance, Growth, and Customer Success, and identify recurring issues. Create Help Center content and Intercom automations, analyze ticket trends, and own the Eastern Time support window in a globally distributed support team.

Design and deliver modern data platforms, scalable and secure ingestion and transformation pipelines, durable data models, streaming systems, and reporting layers. Partner directly with clients and business stakeholders to translate requirements into architecture, explain tradeoffs, and own delivery outcomes. The role includes production implementation across cloud data platforms, orchestration, governance, real-time technologies, and analytics or AI data consumption.

Manage OEM accounts and drive design wins for Infinitum motors in HVAC product lines. Build executive relationships across engineering, product, procurement, contractors, and sales representatives; lead technical and commercial discussions; develop multi-year account plans; coordinate with internal teams; monitor market trends and competition; represent the company at industry events; and maintain CRM forecasts and account reporting.

Own a portfolio of SaaS accounts, driving adoption, measurable customer value, retention, and account health. Lead success planning, QBRs, KPI tracking, risk escalation, and coordination of internal technical resources. Partner with Account Executives on renewals and expansion signals without owning commercial negotiations. The role requires executive communication, analytical account management, SaaS customer success experience, and approximately 20% travel to support QBRs, onboarding, account recovery, and strategic planning.

Build and maintain responsive, accessible CraftCMS and CraftCommerce sites for B2B manufacturers. Develop catalog and commerce features, forms, transactional emails, third-party integrations, and custom CKEditor elements. Translate Figma designs into Twig and Tailwind CSS implementations using JavaScript, AlpineJS, and Vue. Collaborate with backend developers, project managers, and strategists while using Git, Bitbucket, DDEV, and structured testing and release environments.

Leads complex enterprise SaaS delivery programs for major banks, owning governance, client and executive relationships, commercial controls, risk management, regulatory deadlines, third-party coordination, and successful go-live. The role requires deep financial crime compliance technology experience, including AML, KYC, transaction monitoring, sanctions screening, or case management platforms, plus proven Tier 1 bank implementations, program turnaround expertise, cloud delivery, and senior stakeholder credibility.

Own and grow a portfolio of US and global accounts while meeting retention, expansion, and net-new revenue targets. Lead outbound prospecting, pipeline development, solution design, pricing, negotiations, renewals, and contract closing. Serve as senior relationship owner, conduct business and quarterly reviews, identify retention risks, partner with Operations and Product, and represent IP House at industry events.

Owns revenue development across public-sector markets, securing large institutional contracts for digital mental health services. Responsibilities include building executive relationships, identifying funding and procurement pathways, managing qualified pipelines, developing business cases and proposals, leading negotiations and contracting, and coordinating cross-functional teams. The role targets state agencies, counties, municipalities, higher education institutions, and education systems, while contributing to broader public-sector growth strategy.

Administer and support enterprise server, cloud, network, identity, and Microsoft 365 infrastructure. Deploy and maintain Windows, AWS, Azure, and collaboration platforms; manage patches, backups, disaster recovery, monitoring, capacity, security controls, and automation. Provide escalation-level support within SLAs, document environments, follow change-management procedures, participate in on-call rotations, and mentor junior staff. The role is remote or hybrid in the US with occasional customer travel.

Manages regional reseller and distribution partners to grow new business across vertical markets. Develops account plans, manages pipelines and forecasts, leads partner business reviews, resolves issues, supports sales enablement, and delivers product training. Collaborates with sales, marketing, operations, and finance to achieve partner goals. Requires outside technology sales experience, A/V integration knowledge, strong communication skills, Salesforce experience, and travel up to 50%.