Top Tech Jobs & Startup Jobs in NYC, NY

Leads the full Customer Success organization across strategic enterprise and scaled customer segments. Owns retention, expansion, customer health, executive sponsorship, operating models, resource allocation, and commercial outcomes. Builds organizational design, talent pipelines, engagement standards, health-scoring systems, and escalation processes while partnering with Sales, Product, Engineering, and executive leadership. Drives AI-enabled customer operations and manages high-value enterprise relationships.

Develops e-commerce demand forecasts, annual and seasonal budgets, open-to-buy plans, promotional sales projections, receipt budgets, SKU plans, and replenishment forecasts. Analyzes sales, margin, inventory, markdowns, and customer behavior while producing recurring reports and identifying business opportunities. Partners cross-functionally with digital, retail, wholesale, marketing, site, and data teams to support planning decisions and improve reporting processes.

Leads audience-centered brand strategy across storytelling, communications, customer journeys, and experience touchpoints. Establishes narrative and experience frameworks, translates human insights and performance data into strategic direction, defines KPIs, and guides multidisciplinary teams across Creative, Growth, Analytics, and Client Leadership. Partners with senior clients to identify growth opportunities, strengthen brand ecosystems, improve creative effectiveness, and connect strategic work to measurable business outcomes.

Recruit and advise hiring managers across clinical, research, corporate, operational, and leadership roles. Build talent attraction and search strategies, assess candidates using market data and judgment, coach leaders on realistic expectations, manage offers and compensation discussions, and maintain candidate engagement. The role emphasizes speed, quality, partnership, adaptability, critical thinking, and recruiting across MSK’s NYC sites and hiring events.

Leads the Brand Marketing team during a temporary leadership transition, overseeing team performance, budgets, GTM execution, agency relationships, PR and communications, retail marketing programs, partnerships, cross-functional coordination, brand consistency, and executive reporting. The role manages direct reports, supports performance management, advises on strategic decisions, and ensures a smooth handoff to the returning leader.

Manage public relations accounts for travel and lifestyle clients by developing media strategies, writing news and creative materials, pitching media, maintaining contacts, coordinating projects, and supporting client communications. The role requires strong organization, multitasking, judgment, deadline management, social media knowledge, and proficiency with Microsoft Office, Google programs, and PR tools such as Cision and MuckRack.

Supports integration of Thermo Fisher chromatography systems with Waters Empower CDS for regulated pharmaceutical and biopharmaceutical customers. Acts as the technical subject-matter expert for compatibility, troubleshooting, validation, data integrity, compliance, pre-sales support, escalations, training, documentation, and customer success. Collaborates with sales, service, software, technical support, external partners, and customers in a matrixed environment. Requires extensive chromatography and Empower expertise, with travel up to 60%.

Edit and review sensitive journalism before and after publication, resolve ethical and editorial issues, develop newsroom ethics policies and stylebook guidance, and help design journalist training programs. The role collaborates across a global newsroom to uphold fair-minded, nonpartisan journalism and maintain high standards of accuracy, integrity, and professional conduct.

Leads project controls for infrastructure and capital projects, overseeing scheduling, cost estimating, budget control, document control, risk management, claims analysis, reporting, and project controls systems. Supervises project controls staff, analyzes cost and schedule variances, develops recovery plans, supports change negotiations, and provides project leadership with forecasts and performance reports. May recruit, develop, and manage a project controls department.

Owns administration, governance, integrations, and continuous improvement for core business systems, including NetSuite. Leads AI-driven process automation, integration standards, UAT, system implementations, vendor relationships, and cross-functional project delivery across finance, merchandising, supply chain, ecommerce, wholesale, retail operations, and planning teams.