Top Tech Jobs & Startup Jobs in NYC, NY

Respond to customer inquiries, troubleshoot platform and integration issues, resolve bugs, provide user training, and improve product adoption. Collaborate with implementation, customer success, product, and engineering teams to escalate issues and identify support trends. Manage ticketing and knowledge infrastructure while contributing to future support-team hiring and onboarding.

Own a core Regal product surface end to end, including roadmap, execution, customer discovery, product direction, success metrics, launches, adoption, and iteration. Partner closely with engineering, design, customers, and cross-functional teams to ship polished AI-driven experiences quickly. The role requires a technically savvy, entrepreneurial product leader who can navigate ambiguity, understand customer needs, and drive measurable product impact.

Drive new enterprise business for Regal’s AI Agent platform by sourcing pipeline, managing complex sales cycles, engaging executive buyers, building ROI-focused business cases, and closing strategic deals. The role requires consultative selling, outbound prospecting, multi-threaded account strategies, quota attainment, and collaboration with leadership, marketing, and BDR teams in a hybrid New York City environment.

Drive revenue by sourcing pipeline, conducting full-cycle consultative sales, engaging senior stakeholders, building ROI business cases, and closing mid-market SaaS deals. The role involves outbound prospecting, collaboration with marketing and BDR teams, territory planning, quota attainment, and educating buyers on AI-powered customer engagement solutions.

The Business Development Representative collaborates with Account Executives, conducts outreach, and builds relationships to source new sales opportunities and achieve pipeline goals.

Lead customer launches, manage a team of engineers, define success metrics, and drive implementation excellence for AI-powered communication solutions.

Build, tune, and QA conversational AI agents on the Regal platform: design prompts and flows, tune STT/LLM/TTS settings, create custom functions, test agents, codify best practices, and provide product feedback and sales demos.

The Director, Go-To-Market will drive AI adoption, manage key relationships, and collaborate with teams to ensure AI product success, requiring strong technical and analytical skills.

As an AI Forward Deployed Engineer, you'll manage customer onboarding by integrating AI Agents, architecting solutions, and ensuring project success through strategic problem-solving and communication.