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Own post-sales deployment programs from strategy and design through CRM operationalization, adoption, measurement, and continuous improvement. Translate Customer Success methodology into repeatable workflows, automation, ownership models, and performance metrics. Lead CS analytics and reporting, drive cross-functional adoption, and use data and AI-enabled process improvements to optimize commercial team execution.

Supports the Director and Deployment Strategists by building planning frameworks, renewal standards, portfolio reporting, account intelligence, and operating processes. Prepares renewal materials, account plans, stakeholder maps, executive business reviews, and quarterly business reviews while tracking commitments. Learns Planhat through live customer environments, supports enterprise accounts without owning a portfolio initially, and progressively takes on account-facing responsibilities before transitioning into an Enterprise Deployment Strategist role.

Own customer relationships from onboarding through renewal and expansion, driving retention, net revenue retention, product adoption, and measurable business outcomes. Analyze customer health, usage, and engagement data to identify expansion opportunities and mitigate churn. Act as a trusted advisor to senior revenue stakeholders while informing product roadmap and go-to-market strategy through customer insights.

Embed with customers to understand their systems and business needs, then build data pipelines, workflows, and automations that deliver measurable AI-powered outcomes. Serve as a trusted technical partner in ambiguous environments, integrating APIs and applying SQL, Python, data modeling, and agentic systems. Travel to customer sites, rapidly learn new technologies, and help establish Planhat’s Forward Deployment Engineering discipline and playbook.

Build and convert enterprise sales pipeline across IT and telecommunications, owning the full sales cycle from prospecting through close. Develop trusted relationships with global business leaders, solve complex commercial challenges, drive post-sales growth, and expand into larger strategic accounts. As an early team member, shape the sales playbook, culture, and growth strategy for Planhat’s commercial unit.

Owns end-to-end customer deployments, including scoping, solution design, configuration, integrations, automation, and go-live. Translates business strategies into scalable technical solutions, builds AI-powered workflows, and uses analytics to generate customer value. Partners with Sales, Customer Success, Product, and clients while contributing to deployment frameworks and playbooks. The role requires strong technical problem-solving, communication, adaptability, and the ability to bridge commercial and technical priorities.

Own the full sales cycle for strategic enterprise accounts across the Americas. Build relationships with global business leaders, identify growth opportunities, serve as a trusted advisor, close increasingly complex deals, and help develop Planhat’s enterprise sales playbook and team.

An open application opportunity inviting candidates to describe what they want to build, with the company determining a suitable role or team placement.