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Own a revenue quota for selling new Planhat products to existing mid-market customers. Build pipeline, identify expansion opportunities, create demand, engage senior stakeholders, and manage sales from discovery through negotiation and close. Partner with Growth, Deployment, Sales, and Product teams to deliver customer value and develop a repeatable growth playbook. The role requires a competitive, collaborative hunter comfortable with enterprise SaaS, ambiguity, pressure, and evolving products.

Own commercial outcomes for strategic enterprise customers by driving retention, net revenue retention, measurable business results, product adoption, expansion, and churn prevention. Analyze customer health and usage data, advise senior stakeholders, influence product and go-to-market strategy, and mentor junior customer success managers.

Own the commercial performance of a portfolio of enterprise Americas accounts. Responsibilities include renewals, upsell and cross-sell, quota attainment, forecasting, negotiation, stakeholder engagement, pipeline development, and closing expansion opportunities. Partner with Deployment Strategists to convert customer value into retained and expanded revenue, while helping develop a repeatable enterprise account growth playbook.

Own a revenue quota by selling new Planhat products to existing customers. Build pipeline, identify expansion opportunities, engage senior technology and AI stakeholders, lead deals from discovery through close, and develop a repeatable growth sales playbook in collaboration with Growth, Deployment, Sales, and Product teams.

Own post-sales deployment programs from strategy and design through CRM operationalization, adoption, measurement, and continuous improvement. Translate Customer Success methodology into repeatable workflows, automation, ownership models, and performance metrics. Lead CS analytics and reporting, drive cross-functional adoption, and use data and AI-enabled process improvements to optimize commercial team execution.

Own customer relationships from onboarding through renewal and expansion, driving retention, net revenue retention, product adoption, and measurable business outcomes. Analyze customer health, usage, and engagement data to identify expansion opportunities and mitigate churn. Act as a trusted advisor to senior revenue stakeholders while informing product roadmap and go-to-market strategy through customer insights.

Embed with customers to understand their systems and business needs, then build data pipelines, workflows, and automations that deliver measurable AI-powered outcomes. Serve as a trusted technical partner in ambiguous environments, integrating APIs and applying SQL, Python, data modeling, and agentic systems. Travel to customer sites, rapidly learn new technologies, and help establish Planhat’s Forward Deployment Engineering discipline and playbook.

Owns end-to-end customer deployments, including scoping, solution design, configuration, integrations, automation, and go-live. Translates business strategies into scalable technical solutions, builds AI-powered workflows, and uses analytics to generate customer value. Partners with Sales, Customer Success, Product, and clients while contributing to deployment frameworks and playbooks. The role requires strong technical problem-solving, communication, adaptability, and the ability to bridge commercial and technical priorities.

Own the full sales cycle for strategic enterprise accounts across the Americas. Build relationships with global business leaders, identify growth opportunities, serve as a trusted advisor, close increasingly complex deals, and help develop Planhat’s enterprise sales playbook and team.

An open application opportunity inviting candidates to describe what they want to build, with the company determining a suitable role or team placement.