Provide remote and in-person IT support in a primarily Apple environment, installing and maintaining desktops, laptops, printers, and AV/Zoom rooms; troubleshoot LAN/WAN and VOIP issues; administer cloud services (G Suite, Okta, Slack, Duo, Jira, Office365); onboard/train employees; track tickets in Jira; maintain IT inventory and documentation; escalate complex issues.

Provide advanced onsite and remote end-user technical support across Windows, macOS, Linux, mobile, VDI, collaboration and infrastructure technologies. Troubleshoot complex incidents, perform root-cause analysis, manage multiple support channels and executive escalations, maintain ITIL-based processes, create documentation, participate in deployments, and collaborate with engineering, security, and vendors to implement permanent solutions.