Manage a portfolio of B2B SaaS customers by onboarding them, driving dashboard adoption and business outcomes, leading quarterly check-ins, protecting renewals, identifying expansion opportunities, and maintaining accurate account health and forecasts. The role also translates customer feedback into product and marketing insights, improves customer success playbooks, and builds relationships with senior marketing stakeholders.

Owner of agency partner relationships across the US and Canada: acquire and enable agency partners, drive partner-influenced pipeline and revenue, run partner engagement programs and reporting, collaborate with Sales, Customer, Marketing, and Product to scale partner initiatives and feed insights back into the business.