Top Tech Jobs & Startup Jobs in NYC, NY

Manages the e-commerce customer service team, overseeing offshore representatives, KPIs, capacity, workflows, reporting, customer issue resolution, refunds, order processing, carrier claims, and cross-functional improvements. Analyzes customer feedback and recurring issues, maintains knowledge resources, supports new initiatives, and collaborates with leadership and internal teams to optimize customer experience across chat, app, social, phone, and email channels.

Provide tier-1/2 end-user IT support across NY offices, stores, and warehouse: triage tickets, troubleshoot hardware/software/POS/mobile devices, deploy and maintain endpoints via ManageEngine and Iru MDM, use ScreenConnect for remote support, document resolutions, assist onboarding/offboarding, and escalate infrastructure issues to systems administration.

Design graphic apparel collections and accessories from concept through production for men's, women's, and children's lines. Create original graphics, logos, wordmarks, tech packs, and print-ready files; collaborate with merchandising, product development, technical design, and factories; present concepts to leadership; and manage approvals, timelines, embellishment, printing, and finishing details across the product lifecycle.

Supports end-to-end men’s apparel product development from concept through pre-production. Responsibilities include coordinating design, production, factories, vendors, trims, materials, samples, tech packs, BOMs, PLM data, purchase orders, timelines, costs, and product documentation. The role maintains development tracking, organizes samples and material libraries, communicates risks, supports fit and bulk production, and ensures product data, quality, pricing, and delivery requirements are accurate.

Leads end-to-end apparel and graphics product development from concept through sample approval and production handoff. Manages seasonal development calendars, tech packs, BOMs, costing, trims, PLM data, fit and sample rounds, vendor communications, and factory relationships. Ensures quality, design integrity, margins, and timelines while identifying process improvements. Supervises and mentors two product development team members and coordinates cross-functional work among Design, Materials, Merchandising, Production, Technical Design, and global suppliers.

Supports men's technical design from design handoff through production. Creates tech packs, measures and evaluates samples, participates in fittings, provides fit and construction comments, coordinates with designers and vendors, ensures grading and measurement consistency, resolves fit issues, and supports quality control and production risk assessment.

Operates and improves complex business systems, gathers stakeholder requirements, designs and implements technology solutions, manages vendors and integrators, tracks KPIs, tests systems, and supports training and change adoption. The role also assists Technical Product Managers with prioritization and delivery while applying technical, product management, and retail e-commerce expertise.

Technical Designer responsible for technical garment production across women’s knitwear, cut-and-sew, and activewear. Duties include leading fit sessions, documenting fitting comments, managing grading and tolerances, troubleshooting construction and pattern issues with overseas suppliers, and creating detailed tech packs. The role requires strong garment construction, quality control, organization, communication, and multi-product apparel experience, with full-time onsite work in Brooklyn.

Leads graphic design for campaigns, launches, collaborations, events, retail, digital, print, experiential, motion, and out-of-home projects. Manages and mentors designers, establishes creative standards, translates creative direction into visual systems, oversees production, and partners with cross-functional teams and external vendors. The role also develops brand identities, art directs photography and motion, ensures production-ready deliverables, and integrates AI-assisted creative tools and emerging technologies into design workflows.

The Customer Experience Supervisor leads the sales team in-store, ensuring excellent customer service and supporting operational tasks, fostering a positive environment.