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Facilitates Agile team operations, Scrum ceremonies, transparency, continuous improvement, and stakeholder communication. Applies SAFe, Scrum, Kanban, and Agile principles across distributed development centers, promotes team self-organization, manages delivery risks and quality, supports software maintainability, and coordinates resources and suppliers. Coaches teams and organizations in Agile practices within a complex, regulated healthcare insurance environment.

Leads digital and analytics presales solutions for life sciences and healthcare clients. Responsibilities include advising customers, eliciting requirements, designing technology solutions, conducting workshops, reviewing architectures, shaping engagement and commercial models, supporting RFPs and transformation initiatives, negotiating statements of work, and coordinating with global delivery teams to ensure commitments and forecasts are accurate. The role drives growth across application services, analytics, and design consulting offerings.

Translates business needs into documented requirements and system specifications; analyzes application enhancements, data, workflows, migrations, and business problems. Defines current and future-state processes, supports data mapping, conducts gap and root-cause analysis, develops testing strategies and scenarios, and tracks defect resolution. Collaborates with business and IT teams to identify system weaknesses and recommend improvements, particularly within payer/provider and claims environments.

Administer and architect Jira Align for a large life sciences client, configuring enterprise-to-team levels, OKR value engineering, integrations, migrations, governance, reporting, and product boards. Gather requirements, define business rules and acceptance criteria, lead testing and launches, train users, support Jira integrations, and coordinate distributed technical and business stakeholders. The role also provides ongoing product management, change management, and cross-functional leadership.

Supports the Product Owner by clarifying business requirements, coordinating dependencies across product teams, grooming and maintaining the product backlog, preparing sprint-ready stories, documenting product artifacts, and supporting Scrum ceremonies and sprint demonstrations. The role requires experience building software capabilities for customer relationship functions, Agile delivery, healthcare insurance, and managing product development teams.

Facilitates and optimizes Agile Release Train events, PI planning, synchronization, risk and dependency management, impediment escalation, and continuous improvement. Coaches leaders, teams, and Scrum Masters in SAFe practices while aligning product strategy, execution, DevOps, release-on-demand capabilities, and value delivery. Uses JIRA and dashboards to track features, metrics, objectives, and program performance, collaborating with stakeholders across software engineering and healthcare or insurance environments.