The Customer Success Manager will lead enterprise onboarding, drive revenue retention, execute account expansion, develop training programs, and monitor customer health.

Responsible for owning the full commercial sales cycle, leading demos, closing deals, nurturing accounts, and leveraging AI for workflow improvements.

Drive full-cycle net-new enterprise sales (3,000+ employee accounts) for an AI-enabled digital adoption platform. Close $100K–$300K ACV deals, build and manage a growing book for expansion, navigate complex stakeholders (security, legal, procurement), convert PLG usage into commercial agreements, and partner cross-functionally to ensure onboarding and account health.