Work with founders to scale customer setup, revenue operations, product operations, and internal systems. Onboard customers, manage CRM workflows and dashboards, surface product feedback, use data and AI to improve processes, and build playbooks and documentation to enable company growth.

Own the full B2B SaaS sales cycle with independent LBM dealers across North America, from prospecting and discovery through demos, pilot scoping, procurement, contract close, and expansion. Navigate multi-stakeholder decisions, build business cases, manage paid pilots, and provide feedback on product, pricing, positioning, and go-to-market strategy. Collaborate closely with founders and implementation teams while developing a defined territory and pipeline.

The Customer Success Manager will onboard new customers, create resources, track usage data, hold check-ins, and surface success stories.