Maintain and obtain technical certifications for MFP/printer hardware and tiered solutions; provide sales and technical support; run solutions lab R&D and software testing; maintain lab/showroom; build custom demos and POCs; install/configure solutions; deliver customer training and Tier 2/3 help desk support.

Manage and improve data processes, build and maintain Power BI reports and SQL Server datasets, monitor KPIs, develop SOPs, support stakeholders with analytics and training, and lead ad-hoc profitability and service-metric analyses to drive operational efficiency.

Manage accounts payable and receivable tasks including invoice verification, data entry, payment processing, reconciliations, applying customer payments, and resolving vendor/customer inquiries. Coordinate with contracts and leasing teams, assist month-end close, perform account analysis, maintain accurate records, and provide general administrative support to the accounting department.