Top Tech Jobs & Startup Jobs in NYC, NY

Leads post-deployment customer success and the Customer Engineering function. Responsibilities include managing customer relationships, investigating issues across logs, data, APIs, workflows, and agent behavior, designing integration solutions, leading escalations, coaching and hiring engineers, partnering with Product and Engineering, and building playbooks, tools, documentation, and processes to improve resolution quality and team effectiveness.

Own end-to-end product design for Pace’s AI-powered insurance operations platform. Conduct customer discovery, shape product direction, design intuitive workflows, establish a scalable design system, and partner closely with engineers through implementation. Design experiences that clarify AI agent behavior, human review, exceptions, and user control. The role requires strong visual and interaction design, comfort with ambiguity, rapid prototyping, clear communication, and interest in building AI products.

Own end-to-end product design and ship production-quality UI by prototyping in code. Independently implement UI/UX fixes, build and maintain a cohesive design system, collaborate with users and stakeholders, and iterate rapidly on an AI-native insurance product.

Business Operations generalist supporting finance, hiring, company planning, special projects, vendors, and internal workflows. Responsibilities include budgeting and forecasting, financial modeling, invoicing, business-case development, leadership and investor reporting, recruiting operations, onboarding, vendor management, and process automation using AI. The role requires independent execution, strong organization, analytical thinking, clear writing, and the ability to structure ambiguous problems from planning through implementation.

Build and lead Pace’s finance function, owning financial planning, forecasting, accounting, reporting, treasury, tax coordination, controls, and cash management. Partner with founders and functional leaders on hiring, investment, pricing, contracts, unit economics, and resource allocation. Prepare board and investor materials, support fundraising diligence, and improve financial operations through systems and automation.

Source and engage exceptional engineers and operators through research, personalized outreach, AI, automation, and creative recruiting channels. Build sourcing workflows, talent maps, and repeatable systems while partnering with founders and hiring managers. Track results, experiment with referrals and technical communities, and improve candidate engagement and hiring outcomes.

Supports the CEO by managing calendars, inbox communications, travel, expenses, meeting preparation, customer and investor relationships, and executive follow-up. Leads special projects such as events, gifting, dinners, and conference logistics while coordinating vendors, budgets, and timelines. Builds systems to improve executive productivity and uses sound judgment, discretion, writing skills, and proactive problem-solving to keep priorities moving.

Own Pace’s technology and product partnerships with AI labs, insurance platforms, data providers, cloud providers, and marketplaces. Develop partnership strategies, customer value propositions, integrations, commercial models, joint go-to-market plans, and revenue programs. Lead cross-functional execution across Product, Engineering, Applied AI, Sales, Legal, Security, and external partners. Establish partnership metrics, governance, operating processes, and scalable playbooks while driving integrations from initial concept through launch and growth.

Leads Pace’s strategic consulting and technology partnerships, designing the partner operating model, enablement system, governance, incentives, and go-to-market motions. Oversees partner-led customer deployments from pilot through scaled production, aligns partner and internal teams, identifies expansion opportunities, informs Product and Engineering roadmaps, and establishes playbooks for a growing Partner Success organization. The role requires executive relationship management, strategic account development, operational ownership, and credibility discussing AI agents, financial impact, controls, and delivery quality.

Develop customer stories, product launch narratives, website copy, and other content about AI and insurance. Interview customers, executives, and technical experts; translate complex ideas clearly; repurpose long-form content across social, email, sales, and events; manage the editorial calendar and review process; and maintain Pace’s distinctive brand voice.